Account Manager - Retail POS

The Delta Companies

  • Bishop's Stortford, Hertfordshire
  • Permanent
  • Full-time
  • 1 month ago
About Delta GroupWe are the UK & Ireland’s leading visual communications specialist delivering dynamic multi-channel marketing services to brands and retailers. Our model combines insight, creative, production, execution and optimisation to provide clients with a broad range of effective and impactful point-of-purchase visual communications. We are invested in understanding the complex and dynamic challenges facing brands and retailers, and our services are specifically designed to navigate this complexity and boost competitiveness across multiple markets and languages.We’re owner-managed and independent, leading small teams of influential thinkers, meaning that we have the agility of a small business but the resources of a large one. Our belief is that in a changing industry, we must be a company that can change with it.We operate across 5 manufacturing sites in the UK and Ireland, providing in-house creative / design, POS print, signage, warehousing, underpinned by our proprietary technology platform. Our Client Services team are experienced and knowledgeable people, who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower our clients strategic goals.Role OverviewWe provide in-store point of sale (POS) solutions to a leading retailer. This includes working with their marketing procurement team to develop innovative and cost-effective POS solutions that amplify their weekly offers and product ranges. Our core services are that of in-store POS production for weekly and seasonal campaigns. Our client operates as a lean team and we work to drive automation and efficiencies in the way we deliver our services to them.Primary Objectives
  • Project manage jobs from start to finish, paying attention to detail and being mindful of client requirements and Delta business processes.
  • Take briefs from the client and ensure that all relevant information is captured.
  • Utilise technology platforms such as;
o Delta’s proprietary campaign planning system to create production briefs; manage library requirements, auto-artworking and proofing functionality.o Integrated business management system to capture project details and fulfil all associated administration
  • Continually look at processes and self-improvements that will benefit the client and your development. Discuss with your line manager and take ownership in finding the solution.
  • Manage client expectations and aim to deliver exceptional service.
  • Build and develop excellent relationships with client stakeholders and internal teams to ensure there is a two way flow of information and all teams are working together to deliver for the client.
  • Take a hands-on approach to issue resolution with the client and internal teams.
  • Continually look for other opportunities to broaden Delta’s services to your client and ask for support from other Delta team members as and when needed to ‘sell’ these in.
Key responsibilities
  • Plan and brief projects as requested by the client taking full responsibility for service delivery.
  • Attend client briefing meetings as and when required, offering advice and support.
  • Spend time at client sites and store visits to review campaign execution and identify ideas for improvements.
  • Attend installations at client sites where needed.
  • Maintain and manage weekly work in progress schedule (WIP) and weekly updates.
  • Manage purchase order process, obtaining purchase order numbers for all jobs
  • Support client and internal teams with any post campaign follow ups, issue resolution etc.
  • Create any required business/client reporting or forecasting.
  • Assist with identifying cost saving opportunities both internally and for our clients, successfully tracking year on year.
  • Be mindful of our clients sustainability goals and how we can help achieve these.
Skills, Knowledge and Experience
  • Project management, comfortable working to critical paths and managing expectations and risk
  • Good interpersonal and communication skills
  • Ability to prioritise work to meet client needs.
  • Accuracy and attention to detail.
  • Experience in business / project reporting.
  • Good IT literacy
  • Efficient MS Office skills, particularly Excel
The Delta Group is an equal opportunities employer and welcome all applications from suitably qualified candidates regardless of disability, race, gender, age, religion/belief, sexual orientation or any other characteristic protected by law.The Delta Group is a leading marketing services company helping brands connect with consumers in-store, outdoor, and online. With expertise in creative design, display production, and advanced technology, we streamline complex international campaigns for consistency and responsiveness. Our end-to-end services enable brands to swiftly adapt to market changes, delivering impactful visual communications and effective strategies.

The Delta Companies