
Support Administration Assistant
- Enderby, Leicestershire
- Permanent
- Full-time
- Manage and maintain the freelance inbox, ensuring timely responses and follow-ups
- Ensure the Capacity Document accurately reflects the current Planner and daily shoot volumes
- Maintain consistency between the Capacity Document and Asana planning tool
- Support with location report analysis and transfer relevant data into the Model First document
- Review and update the Model First document daily
- Track and update Asana with shoot counts
- Monitor product drop-offs, particularly items with outstanding briefs or those not yet processed
- Ensure the Studio Board is accurate and up to date
- Feedback to Studio Assistants regarding daily drop-off status and any discrepancies
- Prioritise and respond to item enquiries, ensuring shoot-ready product is flagged
- Update Asana with confirmed model and crew details
- Manage freelance availability emails, send weekly confirmations, and track responses
- Monitor Same Day Fast Shoot (SFS) product timelines to ensure turnaround SLAs are met
- Track and record brand shoot counts weekly
- Strong admin and communication skills
- High attention to detail and ability to manage multiple priorities
- Experience with Asana (or similar planning tools) preferred
- Confident using shared documentation tools (e.g., Excel/Google Sheets)
- Experience working in a creative or production environment is a plus