Customer Assistance Coordinator - Medical
Allianz
- Croydon, Greater London
- £27,014 per year
- Permanent
- Full-time
- Handle all in and outbound calls in a helpful, polite and professional way
- Provide proactive solutions to our customers
- Monitor all aspects of the task to ensure all services are provided at the agreed time and customers are kept fully appraised of the progress
- To ensure all product and technical knowledge is applied at every opportunity
- Handle all regulated complaints within the FCA complaint guidelines
- You will have a good level of general education, including Maths & English A-C GCSE or equivalent
- A genuine desire to provide a high level of customer service
- Have the ability to effectively manage multiple cases
- Able to show empathy and remain calm in a pressurized environment
- Flexible and able to work a variety of shifts
- Previous experience of working from home within a telephone based environment/call centre