TalkTalk is a challenger brand, we like to disrupt the market and this is a unique opportunity for an experienced Product Designer to disrupt and innovate by designing new and unique products and services.You’ll be part of an empowered product team, responsible for the TalkTalk website user experience across all interactions. We’re looking for a Product Designer who has past experience of UX and UI, Research, Service Design and Insight and Analytics. Working in partnership with a Product Owner and Engineer, you’ll be responsible for the full design process from Discovery through to Delivery. You’ll embed the design process in your squad, champion the product and achieve the most valuable design across Customer, Commercial and Tech. You’ll be a design leader, natural collaborator and have proven experience of designing and continually improving websites.Skills, Knowledge & Experience:A portfolio is requiredExperience of designing web products and services including full end-to-end journeys.Evidence of solving complex design problems and implementing brilliant solutionsExperience of storytelling, compelling product narratives and visually appealing presentations to communicate your design ideas and influence stakeholdersCollaboration skills and ability to work well with engineers, product managers, insights / analytics and other key stakeholdersStay up to date with industry trends, emerging technologies and best practices in product design. Desire to continually improve and find ways of doing things betterExperience of working with a product manager to feed the product backlog with features that add valueDesign systems, systems thinking and ability to think outside of one time use cases is required.Significant knowledge of accessibility and inclusion related to designAble to work well with engineers, create effective design documentation and ship product incrementsFacilitate Discovery sessions including design thinking workshops and ideation sessions to foster creativity and generate innovative / disruptive ideasValidate product concepts through experimentation and iterative testing, gathering feedback from customers and stakeholdersAdvocate for the voice of the customer and ensure design decisions are driven by customer insights and dataAbility to plan and estimate the size of design workEnsure our products and services align with our brand identityCommercial acumen – understanding of customers, market, able to align design process to business outcomesPart of the Design Leadership team and contribute to a positive, high-performing team. Responsible to line management of 2-3 designers, supporting them with their developmentBe Yourself. Make an Impact. Join Us.As a recognised Top 50 Inclusive Employer in the UK, we believe that diversity fuels innovation and success. We’re committed to building a workplace that reflects the communities and customers we serve. At TalkTalk, inclusion is part of our DNA – we’re all 100% human, and we’ve created a culture where you can truly be yourself.We’re not your traditional 9-5. We’re a dynamic, flexible workplace, and we’re excited to hear how you like to work. Whether you thrive in collaboration, focus better at home, or prefer a bit of both – let’s make it work.What We OfferFlexible hybrid working – with a minimum of 50% office presence to support teamwork and connectionCollaborative office spaces designed for creative thinking and innovationFree on-site parking at our officesGenerous holiday package – 25 days annual leave, 3 wellbeing days, and your birthday off (plus the option to buy up to 10 more days!)Private healthcare for all employeesCompetitive pension scheme and performance-related bonus opportunitiesFree broadband for all employeesLife event gifts – celebrating milestones like marriages and birthsInclusive employee networks – open to all, supporting peer connection and thought-provoking conversationsSalary sacrifice scheme – save on dental, gym, and moreBig retail and leisure discounts3 paid volunteering days a year – because making a difference matters to us too
