J O B D E S C R I P T I O NJob TitleDigital Inclusion OfficerReporting To:Service Manager Employment & TrainingContract Type:Fixed term until 2028Location:IHWC, Unit 18, ACE Business Park B33 0LDSalary:NJC Scale Points 11 FTE £26,900.50Working Hours36.5 Hours per weekJOB OUTLINE:To support disabled people in the West Midlands to develop the skills and knowledge to use the internet to access information and activities which combats social isolation and supports their ability to remain independent and connected. To increase the confidence and skills of the disabled person to enable them to “go online” to enrich contact with family and friends, and to access information and undertake transactions that will help to maintain their independence.Deliver interactive IT training courses/workshops tailored towards very digitally excluded disabled people to help them get “on-line” and access services.To work with external agencies/ colleagues to develop solutions reducing the levels of digital exclusion amongst disabled people.To work with disabled service users to design and deliver training sessions that meet their needs and requirements.MAIN RESPONSIBILITIES:To develop interactive workshops for individuals and small groups within the community, workshops include IT basics, setting up and using an email account, messaging software and applications, using the NHS app, online banking, shopping and budgeting, online safety, using travel applications, job searching and applying for jobs, education and training opportunities online. Sign up to Local & National Council Services to bid for housing and online personal interests. Support participants with income maximization such as benefit/in work benefit checks, signposting for Blue badge etc and referring to more specialized support
To undertake needs assessments with participants
To construct individual action plans, in conjunction, with participants and review these on a regular basis
To design lesson plans and schemes of work
To evaluate the sessions being delivered on a regular basis to ensure that they are meeting the needs of participants
To work within the Ofsted & Matrix standard
To complete required paperwork accurately and in a timely manner
To update the CRM with appropriate information.
To develop good relationships with delivery partners, agencies and services for the benefit of the project and its participants
Responsible for sourcing eligible service users for the programme
To supply monitoring information to the line manager on a monthly basis.
On the ground supervision of project volunteers
GENERAL:Be a role model, leading by example in practicing the Values of DRC to achieve our Vision and Mission.Play an active and supportive role within the organisation.Take ownership of all administrative aspects of the role.Maintain strict confidentiality in relation to work undertaken and ensure all confidentiality materials are stored according to DRC’s Data Protection and Data Security Policies.Treat all staff, volunteers, and clients fairly and without prejudice, in line with DRC’s Equality, Diversity and Inclusion policy and adhere to all DRC policies and procedures.Be adept in employing the correct procedures for dealing with any safeguarding incidents or concerns in line with DRC’s Safeguarding policies.
Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
Ability to work flexible hours, including evenings and weekends, in line with needs of DRC and the team.
The post holder will come in contact with vulnerable adults and will therefore be subject to a disclosure check at an enhanced level prior to confirmation of employment.This is a description of the job as it is at present. It does not form part of the contract of employment. Job descriptions are regularly reviewed and altered, when necessary, in conjunction with the post holder.PERSON SPECIFICATION:DescriptionEssentialDesirableQualificationsHold a Level 3 NVQ certificate in Information, Advice & Guidance or willingness to complete this within first 12 months of employmentxRelevant qualification in ITxExperienceA Proven track record of developing quality and effective schemes of work and lesson plansxProven track record in community engagement and developmentxExperience of working within the Ofsted frameworkxExperience of partnership workingxProven track record of sourcing employment and training opportunitiesxExperience of completing needs assessments and additional project paperworkxSpecific delivery to disabled people and those with long term health conditions.xKnowledgeExcellent written and verbal communication skills, with the ability to tailor communication to different audiences.xHands on problem solving.xStrong analytical and reporting skills.xProactive, self-motivated, and a team player.xExperience in customer service is desirable.xA driving license and access to a vehicle is desirable, as the role involves regular travel within BirminghamxBoth theoretical and practical knowledge to implement equal opportunities and diversity practice.xGood working knowledge of IT including MS Office and data management.xA good working knowledge of the Birmingham, Solihull & Wider West Midlands areasxUnderstanding of the Social Model of DisabilityxSkillsHands on problem solving.xCommunicates clearly and able to effectively remove barriers to communication Report writing skills.xSets work plans for self and regularly assesses progress.xAbility to work collaboratively and communicate effectively with various stakeholdersxCapable of hands-on problem solving and ability to generate ideas and solutions.xExcellent written and verbal communication skills including personal presentation.xProactively contributes to the work of the whole team and responds positively to requests for support from othersxPersonal QualitiesHas a positive attitudexA willingness to be flexiblexAbility to work irregular hours if/when work requires it.xSensitivity to the needs of disabled people.xAbility to cope with competing demands.xStrong commitment to the involvement of people who use services, social inclusion, and independent living.xAccommodates new ways of working and can explain benefits to others.xAbility to show initiative, personal responsibility and commitment to high quality service and professionalism.xThe job will include external work including attendance at outreach sites, meetings, and events so the ability to be mobile is essentialxDemonstrablecommitment to supportthe values of DRC.xDRC COMPETENCY FRAMEWORKCompetency HeaderRequired LevelCore competencies:Communication3Team working3Planning & organising3Delivering business results2Managing change2Using technology3Mandatory additional competencies (if required):Providing excellent customer service3