3rd Line Shared Service Support Infrastructure Engineer
Fujitsu
- United Kingdom
- Permanent
- Full-time
- Providing 3rd line support for hardware, software, and network issues and diagnosing and resolving complex technical problems efficiently, along with detailed investigations and diagnostics
- Responsible for the management and maintenance of virtualized and physical estate.
- Utilizing monitoring tools to analyze system performance and identify potential issues proactively.
- Responding to alerts and taking corrective actions to ensure system stability.
- Implementing and maintaining security measures to safeguard infrastructure components.
- Implementing automation tools and scripts for repetitive tasks, ensuring efficiency, and reducing manual errors.
- Collaborating with other team and departments to resolve cross-functional issues.
- Providing technical guidance and mentorship to 1st and 2nd line function's
- Documenting system configurations, troubleshooting procedures, and resolutions for future reference, as well as ensuring current documentation is kept up to date.
- Planning and executing infrastructure upgrades, patches, and migrations, ensuring minimal disruption to services during upgrades.
- Managing and resolving incidents within established SLAs.
- Participating in an on-call rotation to address critical issues outside regular business hours.
- Testing & improving disaster recovery plans to ensure business continuity in case of system failures or disasters.
- Identifying opportunities for infrastructure improvements and implementing best practices.
- Staying informed about emerging technologies and industry trends.
- Build, monitoring and support of Windows Server (2019/2022)
- Experience in Linux Server administration (Redhat, Oracle, Ubuntu)
- VMware Suite Administration (VCenter/ESXI)
- Active Directory & Group Policy management, design, and troubleshooting
- Good understanding of networking technologies that support the infrastructure (DNS, DHCP, Routers, Switches).
- Storage systems technology experience (SAN/NAS)
- Scripting and automation experience (PowerShell/Ansible)
- PKI management (Windows / Entrust)
- Backup solution management (Veeam)
- Patching toolsets (WSUS/Redhat Satellite Server),
- Tenable SC / Nessus
- Zabbix
- Elasticsearch
- LiveNX
- Database management (Microsoft SQL Server/MySQL/Postgres)
- Thin Client Solutions (Scout/Elux)