Credit Control Administrator
- Shrewsbury, Shropshire
- £26,000 per year
- Permanent
- Full-time
Salary/package: £26,000 per annum
Contract type: Permanent
Hours: Full time, 37 hours per weekThis is an exciting opportunity to join our dynamic team as a Credit Control Administrator, where you’ll play a key role in ensuring smooth financial operations and accurate customer account management at Commercial Services Group. This is a great opportunity to build your expertise within a respected organisation and contribute directly to the success of the Finance function.Who we areCommercial Services Group (CSG) is the UK’s largest local authority-owned trading company (LATCO). We support over 16,000 education and public sector customers across the UK and internationally, generating over £800 million in revenue annually. As part of the Corporate Services Division, you’ll be part of a fast-growing organisation that reinvests profits into frontline public services, combining commercial performance with real social impact.Why this role mattersThe Accounts Receivable Administrator plays a vital role in maintaining accurate financial records and ensuring the timely processing of payments. By reconciling accounts, resolving customer queries, and supporting credit control, the role safeguards cash flow and strengthens customer relationships. This position is key to the smooth running and integrity of the wider Finance function.What you’ll be doing
- Download and reconcile daily bank statements (Barclays, Sage Pay) with Dynamics ledgers.
- Post cash receipts, process card payments by phone, and handle cheque postings.
- Allocate payments correctly, maintain accurate contact details, and update finance information in Dynamics.
- Assist the credit controller with chasing outstanding customer debts.
- Respond to customer account queries via email/phone and manage the Accounts inbox efficiently.
- Perform ongoing Dynamics housekeeping, ensuring issues are resolved or escalated promptly.
- Check overnight invoicing batch runs, coordinating with IT and Finance Manager if problems arise.
- Previous Accounts Receivable experience.
- Strong communication skills, both verbal and written.
- Excellent organisational skills including the ability to prioritise and work under pressure.
- Demonstrable customer service skills and a confident telephone manner.
- Ability to adapt to changing requirements and priorities.
- Salary of £26,000 per annum
- 25 days annual leave, plus your birthday off
- Life assurance cover (4x salary)
- Pension scheme with 4% employer contribution
- Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme
- Volunteer days and access to a comprehensive wellbeing programme
- Tailored learning and development support with real opportunities to progress