Driver Support Advisor

Wren Kitchens

  • Barton-upon-Humber, Lincolnshire
  • £25,462 per year
  • Permanent
  • Full-time
  • 15 days ago
About The RoleAs our business continues to grow, the number of fantastic kitchens we deliver to our customers’ homes is constantly increasing. Due to this growth, we are now looking to recruit two Driver Support Advisors to support the expansion of our Delivery Support and Transport teams.The Driver Support Advisor role will have a strong element of customer service as you will be liaising with different teams and customers throughout the day, but also carrying out key administration tasks as well. The position would suit an experienced customer service or administrator professional who is looking to join the UK's No.1 Retail business to work for!Critical Purpose of the Role:
  • Liaise with Delivery Crews and customers to ensure all potential delivery issues are resolved
  • Pro-actively resolve internal and external queries through various channels of communication
  • To achieve departments targets and expectations set out by department managers
Main responsibilities:
  • Receive inbound calls from Delivery Crews and resolve any issues/ queries
  • Actively monitor live transport data and highlight/ resolve any potential issues
  • Assist internal departments with any queries
  • Contact Delivery Crews/ customers to resolve any potential delivery issues
  • Maintain spreadsheet data to keep records up to date
  • Create and manage daily reports to be sent to management, highlighting any concerns
  • Provide all Wren customers/ internal departments with exceptional customer service
  • Assist with processing failed deliveries
What Wren Offer:
  • Access to Benenden health and discount platform after 1 years of continuous service
  • Personalised progression plan with clear career opportunities
  • Individual training budget for personal development
  • EE discount
  • Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
  • Eye Care Vouchers
  • Refer a Friend Scheme
  • Free onsite gym
About YouDesired Skills and Knowledge:
  • GCSE grade C or above in Maths and English
  • Strong communication skills, both written and verbal
  • Excellent IT skills in MS Office programs
  • Ability to create formulas in MS Excel
  • Customer Service experience
  • Transport experience
  • Ability to work independently and within a team environment
About The Company Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

Wren Kitchens