Customer Service & Business Support Assistant

Haymarket Media Group

  • Gloucester
  • £19,000 per year
  • Contract
  • Full-time
  • 26 days ago
Overview:As part of our next intake of apprentices, we are looking for a Customer Service and Business Support Assistant to join our team who will complete a Business Administration qualification.DCS (Development Control Services) is one of Haymarket’s highly successful brands based in Gloucester. Our team are experts in their field, producing industry respected content. We are looking to work with someone who’s as passionate as us about delivering a great service to our clients. We offer flexibility, collaboration and an open and friendly culture.A role with us allows you to work with a variety of customers, helping them access market leading professional publications. As part of our award winning Customer Service and Business Support team, you will ensure every customer, internal and external receives outstanding service. Our apprenticeship will allow you to work closely with our editorial and sales teams, giving you a well rounded experience to kick start your career.We are looking for a talented individual to help deliver a first class and professional service. Our apprentice will develop excellent communication skills with our customers and team via face to face, web meetings, telephone and email. We are looking for someone who wants to deliver the best results for our brand and embrace the Haymarket experience. Responsibilities:
  • Assisting clients directly with enquiries via email, telephone, web meetings and managing our shared inbox
  • Managing client subscriptions processing renewals, new business and setting up trials and chasing any unpaid amounts and escalating to credit control if necessary
  • Supporting our sales team by providing reports, making changes to subscriptions
  • Performing some editorial duties including setting up our bulletins, and assisting with uploading our appeals to our database
  • Database administration making sure our data is kept accurate and up to date
Skills / Experience / Knowledge / Minimum Criteria:Your skills, experience and knowledge/ Minimum role criteria
  • Excellent organisation and communication skills, both written and verbal
  • Comfortable prioritising, multitasking and working to strict deadlines
  • A proactive team player with the ability to work independently
  • Proficient at data entry with good attention to detail
  • Numerate and IT literate, comfortable working with data and spreadsheets
We are a Disability Confident employer and offer guaranteed interviews to all disabled applicants who meet the above minimum criteria.To be considered as part of this initiative, please ensure you indicate if you have a disability when applying for the post. If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at recruitment@haymarket.com.Why work with us?Haymarket Media Group values its people and strives to shape a better future with remarkable content. From paid content and subscription services; to integrated advertising and content marketing packages. We deliver market-leading branded experiences that inspire great decisions. From data and digital information solutions to live events, awards and professional education services.Our benefits include:25 days holiday per year excluding bank holidays (increasing 1 day per year of service up to 30 days)Work from anywhere in the world for up to 3 weeks of the year with our ‘Work from Anywhere’ daysFlexible working hours (core hours from 10-3) allowing you the flexibility to adapt your work schedule to your personal commitmentsGenerous contributory pension schemeHealth Cash Plans: With our health cash plans, you can access a range of healthcare benefits, including coverage for medical expenses, dental care, optical services, and moreMore about working for HaymarketPutting social and environmental responsibility at the forefront of our business we have aligned our current sustainability goals with the United Nations Sustainable Development Goals. As we serve our audiences, clients and communities, we are committed to driving the meaningful change necessary to build a better world. The principles of diversity, inclusion, respect, responsibility and sustainability are at the heart of our business.We want to support our people to balance their personal and professional lives and we believe our range of benefits encourages this. Nothing beats face-time with our colleagues to promote creativity and collaboration, we’ve therefore adopted a blended working model where full time employees can expect to spend 3 days of their week in the office and the other 2 working at a location of their choice.Haymarket is proud to be an equal opportunities employer and are committed to ensuring that all candidates are given the same opportunity to succeed regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age or disability.If you need any reasonable adjustments to enable you to fully participate in the recruitment process, please contact us at recruitment@haymarket.com.Come and join us and see for yourself how Haymarket is a rewarding and exciting place to work.

Haymarket Media Group