Service Engineer

Orona

  • London
  • Permanent
  • Full-time
  • 2 months ago
Orona UKOrona is a leading European business group in sustainable vertical transportation. As a global operator with almost 60 years' experience, it delivers value for customers through its platform of products and services covering the design, manufacture, installation, maintenance, modernization, refurbishment and replacement of lifts and escalators in all market segments.Its vertical transportation solutions encompass innovative, pragmatic and state-of-the-art technologies; giving the highest level of safety, and optimises traffic management, available space, and travel comfort.Our cooperative business model is committed to people. Its team is composed of 5,700 employees, operating in 12 European countries, supplying complete lifts, escalators, and components to more than 100 countries throughout the world.Orona in the UK provides a national installation and service coverage from its regional offices. Nearly 300 full time employees make up the UK team, providing a wealth of skill, knowledge and local market experience.1 out of every 10 new lifts in Europe is an Orona lift100 countries have Orona products installed300,000 lifts worldwide with Orona technology25,000,000 We bring more than 25 million people every day to their destinationNumber 1 in production capacity in Europe for complete lifts1st company in the sector worldwide certified in Ecodesign - ISO 14006.More information atJob descriptionResponsible for carrying out regular maintenance service visits to lifts and equipment within allocated area. Expected to build excellent customer relationships with all clients on their route, making extra special efforts for clients with "Warranty" lifts to win ongoing service contracts. Provides Head Office with client ownership information when available.Servicing LiftsUsing the Information Pack plans own daily/weekly/monthly work schedule and routes in the most economical and efficient way that minimises travelling and other non-productive time. On arrival at site reports to the customer or appointed representative to get status report on the lift(s) to be serviced. Carries out routine service in accordance with planned maintenance schedule to safety, performance and quality standards as set by the company. On completion of service reports back to the client and gets paperwork signed. Carries out initial Risk Assessment of a new lift and review and amend as appropriate on subsequent visits, dealing with any hazards that may require attention prior to commencing work on the lift and posting warning notices as appropriate at each floor entrance.Account ManagementDevelops relationships with customers, advises customer of all relevant service information including recent insurance reports. Builds an excellent working rapport in order to maintain existing service contracts, win ongoing service contracts for lifts in their warranty period and win any additional work for repairs or modernisation projects. Provides Head Office with client ownership information when available.Administration and ReportingSubmits accurate weekly job sheets, service reports and timesheets completed in line with company procedures. Provides HO with client ownership information where available and when appropriate.Health, Safety and EnviromentAdheres to all Health, Safety & Environmental regulations, guidelines, information and company procedures. Personal Protective Equipment (PPE) used / worn as appropriate and kept in good order.Company Van and ToolsResponsible for the Company van (keeping it in a clean and roadworthy condition). Keep all company tools, instruments and materials in a safe and secure manner and report any damages or losses immediately to Supervisor. Maintains an appropriate inventory and ensures that replenishment requisitions are submitted in a timely manner to avoid shortage problems.Requirements
  • Lift Maintenance: Able to complete basic service and maintenance requirements for most types of lifts.
  • Customer Focus - aims to build effective relationships with internal and external customers, gaining their trust and respect through meeting and exceeding their expectations.
  • Health, Safety and Environment - Fully understands the risks and all HSE aspects of role and proactively implements laid down procedures under own initiative

Orona