Job DescriptionKey relationships / Functional links with: ICT & Digital Services team, Service Desk, Business System Owners, Project Managers, 3rd-party ICT vendors, wider Elmbridge staff across all departments, and external support providers.Main Purpose of JobTo deliver high-quality 3rd-line ICT infrastructure support while actively contributing to the council's infrastructure modernisation and digital transformation programme. This includes supporting our move to Azure cloud, EUC migration to Windows 11 and Entra ID, enhancing cyber resilience, and documenting our IT landscape to identify improvements and risks.Person SpecificationExperience supporting Windows Server, Citrix, VMWare, networking, and Microsoft 365 - EssentialUnderstanding of cybersecurity best practices (firewall, malware, VPNs) - EssentialExperience with modern cloud infrastructure and tools (Intune, SharePoint, Teams, Azure AD) - EssentialStrong documentation skills (technical runbooks, SOPs, diagrams) - EssentialCollaborative, customer-focused, and proactive mindset - EssentialSelf-motivated and confident communicator - EssentialProven ability to coach and support colleagues - DesirableFamiliarity with ITIL and service desk systems - DesirableWilling to undergo a Basic DBS check - Essential
