As a Senior Account Manager, you will take ownership of a portfolio of enterprise franchise accounts, driving engagement, retention, and growth. You'll work cross-functionally to execute strategic plans, guide clients through complex deployments, and uncover expansion opportunities.✅ Your mission, should you choose to accept it:
Lead the execution of customer success plans and partnership playbooks
Serve as the primary point of contact for key accounts and regional hubs
Run regular QBRs, business reviews, and executive updates
Identify and pursue upsell and cross-sell opportunities with support from commercial leads
Collaborate with Product and Solutions to integrate new releases
Track KPIs and report back to clients and internal stakeholders
Drive best practices across onboarding, rollout, and optimization phases
Mentor junior team members and contribute to internal process improvement
🤝 You'll be a great fit if you bring a few of the below with you:
4-6 years experience in enterprise-level account management and/or commercial sales, with a proven track record of success managing global franchise-level accounts within the hospitality industry.
Experience in hotel tech in either a farming or hunting role, with a deep understanding of hotel operations and SaaS ways of working. Brings strong industry knowledge and the ability to align hospitality tech solutions with the operational realities of hotels.
Exceptional communication, negotiation, influencing, and relationship-building skills, with the ability to engage and build trust with senior leadership and key decision-makers internally and externally.
Proven track record of managing large clients and driving results.
Ability to lead cross-functional projects and customer programs.
Comfort with data interpretation and storytelling.
