General Manager - Samsung Experience Store
- Stratford, East London
- £53,000-59,000 per year
- Permanent
- Full-time
- Health & Safety: You'll lead by example, ensuring the highest standards of health and safety across the store, creating a safe and welcoming environment for customers and colleagues alike.
- Store Standards Expert: Maintaining impeccable store standards will be a top priority for you. Your keen eye for detail will ensure that the store always looks its best, providing an inviting shopping experience for customers.
- Team Leadership: Managing and inspiring colleagues across all departments will be essential to foster a high-performing and motivated team. You'll set clear expectations and provide direction while encouraging your team to embody PRS& Samsung values.
- Operational Excellence: You'll follow and uphold the PRS& Samsung processes, guidelines, and policies to ensure seamless operations and efficiency throughout the store.
- Shift Management: As a key holder, you'll take charge of general shift management, making sure all daily tasks are carried out smoothly.
- Resource Management: Managing resources effectively will be crucial, ensuring budgets are adhered to and optimized across various areas.
- Shop Floor Excellence: Your focus on shop floor management will ensure a seamless customer experience.
- Performance Management: You'll observe and track performance metrics across the team, providing valuable insights and feedback.
- Customer Experience: Delivering a great brand experience will be at the heart of your role, encompassing both sales and service.
- Team Development: You'll manage all sales colleagues, providing performance reviews, conducting coaching sessions, and mentoring to promote their growth.
- Training Compliance: Ensuring that all colleagues are up to date with their training metrics.
- Market Analysis: Analysing local market changes that may impact on trade to stay ahead of the competition.
- Experience in people management, leadership and direction –setting a clear direction for your team, inspiring others, and able to articulate our values with conviction
- Communication and influencing skills that generate commitment and loyalty
- Passionate about people –from customers to stakeholders
- The ability to prioritise workloads while balancing a multiskilled team's deployment in a multilevel site
- A commercially minded approach to retail
- The ability to adapt quickly to changing circumstances and to promote the benefits of change to those around you
- Previous high level retail management experience is essential
- Knowledge of the Samsung eco system and a love for all things tech
- Constantly challenges own knowledge and drives own learning
- Can effectively demonstrate ability in managing large teams (30+)
- Evidence of people development and future succession planning
- Effective stakeholder management
- Samsung Employee Discount Portal
- Birthday Holiday
- Perks and Rewards (Discounts across multiple retailers)
- Monthly Bonus Potential
- Well- being Tools and Platform
- Mental Health First Aid Access
- Seeded Devices – including the latest Flagship Device!
- Employee Assistance Platform
- Annual partnership with National Charities
- Celebrations of Awareness Days and Religious Holidays