eCommerce Manager - Beauty

Holland & Barrett

  • London
  • Permanent
  • Full-time
  • 7 days ago
Holland & Barrett is undergoing a bold digital transformation - and we're growing fast. With over £880 million in annual revenue and double-digit growth for two consecutive years, we're investing heavily in modernising our platforms, expanding our ecommerce capabilities, and delivering personalised wellness experiences across every touchpoint.Our online platform now holds a 35% share of the UK health and wellness ecommerce market, growing 20% year-on-year. From AI-powered product recommendations and virtual consultations to our mobile-first wellness app, we're building a seamless, data-driven ecosystem that connects customers with the right products, advice, and services - wherever they are.This is a pivotal moment for digital talent to join us. Whether it's optimising user journeys, scaling multi-category commerce, or driving innovation in personalisation and fulfilment, we're looking for people who want to shape the future of wellness retail and make a real impact in a fast-moving, tech-enabled environmentThe Role:We're on the hunt for a visionary eCommerce leader to help us take our Beauty category to the next level at a time of bold digital transformation. With Holland & Barrett's online platform now a market leader in health and wellness - powered by AI-driven personalisation, AR beauty try-ons, and a rapidly expanding own-label range - this is your chance to shape the future of beauty in a business that's redefining how customers discover, shop, and care for themselves onlineWhat you'll be doing?
  • Craft and own a bold Beauty eCommerce strategy that smashes growth targets and sets new standards in the industry.
  • Spot trends before they happen - use data, customer insights, and competitor analysis to unlock new opportunities and stay ahead of the curve.
  • Partner with top beauty brands to elevate product listings, sharpen pricing, and deliver irresistible promotions.
  • Forecast like a pro - ensure the right products are in the right place at the right time, minimising stockouts and maximising sell-through.
  • Turn insights into action - optimise our site and app experience to keep customers inspired, engaged, and coming back for more.
  • Collaborate cross-functionally with UX, tech, marketing, and supply chain teams to create seamless, end-to-end customer journeys.
  • Lead innovation in personalisation and discovery, making the Beauty experience feel tailor-made for every shopper.
Location: This is a hybrid role based in London or Nuneaton, with the requirement to be in the office at least two days per week.The Person:What we're looking for in you?
  • eCommerce expertise that delivers - you'll need to have a background in beauty and an understanding of how to turn digital potential into real-world results.
  • Supplier & vendor management mastery - you've built strong partnerships and driven impressive commercial growth through strategic collaboration.
  • Marketplace knowledge - proven success managing suppliers in a fast-paced marketplace environment, with a clear track record of boosting performance and scaling growth.
  • Promotional planning - you understand trading cycles and digital merchandising like the back of your hand, and know how to craft campaigns that convert.
  • Data-driven decision maker - fluent in platforms like Google Analytics, Tableau, Metabase, and Content Square, you use insights to steer strategy and optimize performance.
  • Strategic thinker with market savvy - you translate trends and insights into actionable plans that keep us ahead of the curve.
  • Influential communicator - your ability to align and inspire stakeholders across the business sets you apart.
What we can offer:Wellbeing & Lifestyle Benefits
  • Salary that reflects your impact
  • Health Cash Plan
  • Life Assurance
  • Private Virtual GP
  • FREE at-home blood test kit
  • Holiday Purchase option
  • Pension Contribution
  • Access to 'Wellhub' with gyms, studios and wellbeing apps
Discounts & Savings
  • 25% Colleague Discount with FREE Next Day Delivery
  • Exclusive Discounts from a wide range of partners
  • £/€50 Annual Product Allowance to spend in store
Learning & Development
  • Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library
  • AND MORE!
Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).#LI-Hybrid
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Holland & Barrett