Senior UX Researcher
- United Kingdom
- Permanent
- Full-time
- Lead and conduct a wide range of user research projects (from discovery to evaluative research, using a mixed methods approach tailored for each project.
- Run high quality research projects end-to-end: planning, recruiting participants, conducting the research, analysis and reporting findings and insights and ensure learnings are being acted upon.
- Be responsible for documenting research findings and communicating insights across to your direct team but also across stakeholders related to your project and beyond.
- Involve colleagues and relevant senior stakeholders throughout the end-to-end research process.
- Be hands on with stakeholder management and produce impactful actionable insights to inform, guide and shape design, product and strategic decisions at team and organisational level.
- Function as the champion for user needs with multidisciplinary team members and beyond, making sure your insights are impactful and the voice of the user is heard.
- Actively lead collaboration with product and other disciplines in your team to identify research opportunities that would bring excellent value and impact to Brambles.
- Persuade colleagues and stakeholders on evidence-based decision-making and the introduction of new research initiative.
- Be responsible for documenting research findings and communicating insights.
- Exceptional mixed methods research skills, rigorous but understanding the balance between rigour and just enough research when appropriate.
- Experience in a wide range of research methodologies
- Strong analysis skills to distil hidden and longevity insights from research data.
- Have a good understanding of the social and technological context for product and services and align research to understand the changing user behaviour.
- Track record of translating research into real impact and value
- Expert storyteller, communicating results and illustrating suggestions in compelling and creative ways to a broad and diverse audience including senior stakeholders.
- Experienced in leading research in complex, ambiguous contexts (multiple stakeholders, unclear or changing research needs, novel environments where the users and their needs are not well understood)
- 10+ experience conducting research with a wide range of methodologies and can execute them to high standards, from diary studies, ethnography to planning quantitative research and carry out data analysis using statistical techniques.
- Experience working in agile and multidisciplinary or cross functional teams.
- Strong experience involving multi-disciplinary colleagues and stakeholders in the research journey, advocating user centred design and persuading sceptical colleagues and stakeholders.
- A degree, master's, or PhD in one or more of the following;