Workplace Team Leader

Ampa Group

  • Leicester
  • Permanent
  • Full-time
  • 23 days ago
Ampa (legal / professional services firm) are looking for an exceptional Workplace Team Leader to join their expanding team in Leicester.As enterprising and original thinkers, we’re driven to create exceptional experiences for our clients and our people. We handle personal and business-critical issues and game-changing deals across many dynamic sectors. It’s stimulating and rewarding.We’re hardworking and deeply ambitious about creating opportunities for our employees; to move forward and achieve our ambition together. We provide an environment in which you’re supported to reach your potential.Our people have a blend of excellent technical and business skills with the talent to do things differently.The team:To provide truly outstanding client service we work as one team. Our Business Operations Group is made up of business professionals who work with our legal professionals to provide market-leading expertise to our clients. The Groups include; Finance, Operations, People, Marketing, IT, Risk and Executive Leadership teamWhat you will be doing:We’re looking for a strong, accountable leader to head our Workplace Services team, overseeing front of house, building services, print/post, and reprographics across multiple locations. This role is pivotal in delivering high-quality, safe, and efficient work environments for our people, clients, and visitors.Key Responsibilities:
  • Lead and develop regional managers and on-site teams, ensuring service excellence and continuous improvement.
  • Oversee reception, post room, document services, meeting facilities, and space planning.
  • Manage supplier contracts and service levels to ensure value for money and operational success.
  • Maintain health & safety compliance, emergency procedures, and business continuity planning.
  • Control OPEX/CAPEX budgets, monthly monitoring, and quarterly forecasting.
  • Drive sustainability, legal compliance, and support BCorp reporting initiatives.
What you will need:You’re an experienced, people-focused leader with a strong operational mindset, proven compliance knowledge, and a passion for delivering exceptional workplace environments. Organised, strategic, and hands-on, you thrive in fast-paced settings and lead by example.Key Skills & Experience:
  • Minimum 5 years’ experience in Workplace/Facilities Management within professional services.
  • Strong leadership skills with the ability to manage cross-location, multi-disciplinary teams.
  • Proven understanding of statutory compliance, health & safety, and legal reporting requirements.
  • Skilled in front of house operations, building services, and document service management.
  • Excellent communicator with strong written and verbal skills.
  • Experienced in managing suppliers, budgets (OPEX/CAPEX), and delivering cost-effective services.
  • Proficient in MS Office 365 / Teams and familiar with document/case management systems.
  • Proven ability to drive change, deliver projects, and implement continuous improvement initiatives.
  • Knowledge of print/scan fleet management and paperlite initiatives.
Desirable:
  • Experience in ESG-related topics and ISO standards (9001, 27001, BS10008).
  • Knowledge of tools such as iManage, Uniflow, Paper River, and Fiery.
  • Strong background in project delivery, business analysis, and process mapping.
Personal Qualities:
  • Calm, articulate, and structured under pressure.
  • Highly organised with excellent problem-solving and prioritisation skills.
  • A collaborative team player who champions development and accountability.
  • Thrives in agile, fast-moving environments and embraces change.
  • Demonstrates our SEATA ethos – Simple, Empowered, Accountable, Transparent, Agile.
Benefits, Agile Working and Additional informationWe embrace agile working and offer a blended approach to where and how we work.We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.We have the following hubs across the UK: Birmingham, Bristol, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford upon Avon, Sheffield and in the South; Crawley, East Grinstead, Lewes, Brighton, Eastbourne, Seaford, Peacehaven, Storrington, Chichester & Southampton as well as our Scotland office located in Edinburgh.Additional informationWant to find more about our ?Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found .Equal opportunitiesAmpa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

Ampa Group