Business Process Analyst – IT
- London
- £60,000 per year
- Permanent
- Full-time
- Analyse and document insurance processes, identifying gaps and improvement areas
- Develop process maps and recommend optimisation strategies
- Gather and define business requirements, ensuring clarity and feasibility
- Use data to identify trends and provide actionable insights
- Support and manage business-led IT projects from concept to delivery
- Collaborate with technical teams to ensure smooth implementation
- Facilitate workshops and stakeholder discussions
- Map workflows, identify inefficiencies, and propose solutions
- Track project progress and support alignment with business goals
- Monitor process KPIs and performance metrics
- Produce clear documentation for business and technical teams
- 2-5 years in process analysis, business requirements, or data modelling
- Insurance sector experience preferred
- Involvement in process improvement and IT project delivery
- Proven ability to work across business and technical teams
- Fluent in English and Mandarin
- Strong analytical and process mapping skills
- Confident with data analysis and visualisation tools
- Excellent communicator and stakeholder manager
- Knowledge of Six Sigma, BPM, ISO 9001, or ITIL (advantageous)