Senior Workplace Manager
- London
- Permanent
- Full-time
- Lead and manage Workplace operations across a multi-site portfolio, ensuring delivery to agreed standards and excellent customer experience.
- Act as deputy to the Workplace Operations Manager, providing support and covering key functions as required.
- Maintain and manage workplace records, reports, and documentation to ensure compliance with policies and standards.
- Coordinate services such as cleaning, catering, maintenance, and supplier activities to ensure seamless operation and SLA compliance.
- Monitor and update workplace management systems, generating reports on occupancy, usage, and service performance.
- Ensure compliance with health, safety, and environmental policies, maintaining ESG initiatives and audit records.
- Identify and implement process improvements, best practices, and support the rollout of new workplace technologies or initiatives.
- Extensive experience managing full FM services across multiple regions.
- Strong contract management capabilities with a focus on service delivery and customer journey.
- Deep understanding of Intelligent Buildings and associated technologies.
- Analytical mindset with the ability to interpret data to drive FM decisions.
- Skilled in managing technology and data-driven FM processes.
- Experience operating in demanding client environments with high expectations.
- Knowledge of multiple site management, including commercial offices and serviced spaces.