Anthropologie Team Leader/ Supervisor - Cheltenham, UK
Urban Outfitters
- Cheltenham, Gloucestershire
- Permanent
- Full-time
- Participate in the training and development of all new and existing associates to meet the Company’s service expectation
- Build and maintain strong relationships with peers; working collaboratively toward common goals
- Participate in staff recruitment and hiring
- Uphold Company standards and act as a mentor, teacher and positive role model to others
- Lead by example and inspire a shared vision by communicating store and Company goals
- Possess strong communication skills in both written and verbal form
- Utilise sales reports to track, analyse and communicate key performance results
- Work alongside the Department Manager to maximise sales and achieve store and Company goals
- Challenge and motivate the sales team to achieve these goals and deliver an unimagined level of service
- Participate in regular touch-bases with the Management Team to foster a shared store vision
- Manage the shop floor to achieve a high level of service and ensure a positive and upbeat store environment for customers and staff alike
- Exhibit excellent floor presence by leading by example and training and coaching the sales associates on service standards and operating systems
- Be a brand ambassador: provide a high level of service and aesthetic representation
- Drive Anthro Programme sign ups by ensuring all staff are knowledgeable and are passionately offering the benefits to customers
- Participate in weekly recaps and touch-bases with the Management team to discuss, analyse, and plan department initiatives
- Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
- Assist with the timely completion of markdowns, transfers of stock, and Pick Pack and Ship orders
- Achieve the store stock loss goals via strong loss prevention systems and trainings, assist with annual stock-take
- Possess strong organisational skills and have the ability to execute projects by priority with a commercial and customer centric mindset
- Assist in upholding company Health & Safety procedures at all times to protect employees and customers against accidents and incidents
- Participate in merchant days with the visual team to develop merchandising skills, standards and commercial awareness
- Utilise knowledge of customer shopping trends, stock ownership and store business drivers to affectively drive department focuses
- Experience in a leadership or supervisor role, working in a fast-paced and customer focussed retail environment
- Ability to work with initiative and consistency under tight time constraints
- Ability to positively impact results in sales
- Proven record of training individuals or a team of talented people
- An appreciation and understanding of the Anthropologie culture and its appeal in the market