Vulnerable Customer Coach
OneSavings Bank
- Wolverhampton
- £30,000-32,000 per year
- Permanent
- Full-time
- Delivering regular coaching sessions with colleagues in the team to enhance their communication and problem solving skills
- Developing and delivering workshops relating to vulnerable customers
- Providing one to one coaching sessions offering appropriate assistance and support tailed to each individuals needs
- Staying up to date with industry regulations and best practices related to vulnerable populations
- Analysing data to identify areas for improvement in the vulnerability management process
- Implementing feedback mechanisms to continuously improve the effectiveness of learning material
- Participating in ongoing training and professional development activities to enhance coaching skills and knowledge
- Discretionary annual bonus opportunity of up to 15%
- 28 days annual leave plus bank holidays
- Contributory pension (8% employer 5% employee)
- Life Assurance (4x salary) plus Group Income Protection
- Access to Private Medical Insurance and Medical Cash Plan
- Maternity & Adoption Leave – Occupational Maternity/Adoption Pay provided at 100% of salary for the first 13 weeks and at 50% of salary for the next 13 week period.
- Paternity Leave – 4 weeks of paid leave to be taken within 8 weeks of childbirth
- Additional benefits such as Hybrid working, Cycle Purchase scheme, Technology Purchase scheme, Season Ticket Loan, Holiday purchase / sell schemes, Employee Perk Portals, Payroll giving and Save as you Earn scheme.
- Prior experience in coaching colleagues is required
- Extensive experience communicating with vulnerable customers via multiple communication channels
- Experience working in a collections or arrears role within Financial Services