Customer Wellbeing Call Agent

Brackenberry

  • Nottingham
  • £14.28-18.72 per hour
  • Permanent
  • Full-time
  • 26 days ago
  • Apply easily
We are working closely alongside a Local Authority in Nottingham to assist with the appointment of a Customer Wellbeing Call Agent, on a 1-month contract, likely to be extended at clients discretion. Please apply with your CV for immediate consideration.Rate of Pay: £14.28 - £18.72 per hourResponsibilities:
  • Respond to alarms and notifications triggered by assistive technology, and coordinate with emergency services where required.
  • Deliver emotional support and wellbeing checks via telephone or face-to-face visits (driving license required).
  • Support a high-demand mental health helpline that receives approx. 6,000 calls per month.
  • Offer medication prompts, contact next of kin, and provide reassurance to vulnerable individuals.
  • Liaise with services such as police, NHS staff, and third-party agencies in emergency situations.
Qualifications:
  • NVQ Level 2 or equivalent in Telecare, Care, Housing, Customer Service, Business Administration, or ICT or demonstrable equivalent experience.
Requirements:
  • Experience working in a fast-paced contact or call centre environment.
  • Proven track record of working in a customer-facing role.
  • Experience working on or supporting wellbeing or mental health helplines.
  • Strong IT and administrative skills with excellent written and verbal communication.
  • Demonstrated ability to work with diverse individuals with empathy and professionalism.
  • Experience handling emotional and safeguarding concerns with calmness and clarity.
  • Valid UK driving license and willingness to use company vehicles.
Please note:
  • You should be available to work immediately or at a short notice.
  • You should have right to work in U.K
  • This role requires an Standard DBS
Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and is an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. Your DBS must be either through us or be accompanied by a subscription to the DBS updating service.#RQ1579885

Brackenberry