Service Advisor
- Croydon, Greater London
- £30,000-38,000 per year
- Permanent
- Full-time
Pay: £30K Basic with £38K OTEWe are currently working with a well-established Motor Trade Dealership Group who have been operating the London, Kent and Surrey region for over successful 70 years and counting. Our client prides itself on the countless Automotive recognised employee industry award it has won over the past 10 years and represents 8 different vehicle manufacturers.They are seeking a Customer Service Advisor who has at least 2 years customer facing experience from any industry; to join and support the work of their Service Team within a Car Dealership aftersales environment. This is a crucial role to the success of the business, as such, the rewards and benefits they offset set them apart from other Car Dealers in their local area.Some of the perks within this Service Advisor Role are as follows:
- 22 Days + Bank holidays per annum
- Pension contribution
- Career Development: our client loves Ambitious people, so if you feel like you have more to offer and you want to progress your career this is the perfect job for you as internal promotions offered before seeking externally with our clients business.
- Length of service celebrations; once you have worked with this company for give years, and every five years following, you are treated to some gift vouchers to say thank you for your loyalty and hard work.
- Interpreting customer concerns and comments and liaising with Car Technicians
- Liaison with customers about any additional work required
- Greeting customers and scheduling services
- Estimating time and costs associated with repairs
- Handling customer complaints
- Responding to customer requests
- Warrant administration and reporting
- Delivering world class customer service to our clients customers
- Tracking the vehicle through the workshop and updating the customers at all times.