EXENT Applications Specialist

Thermo Fisher Scientific

  • Birmingham
  • Permanent
  • Full-time
  • 1 month ago
Work Schedule Standard (Mon-Fri)Environmental Conditions Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Will work with hazardous/toxic materialsJob DescriptionAs part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer!How will you make an impact?As an Application Specialist at Thermo Fisher Scientific, you will play a crucial role in assisting our customers in solving their technical issues. You will be at the forefront of providing support and ensuring that our customers have the best experience possible. You’ll be empowered to realize your full potential as part of a fast-growing, global organization that values your passion and outstanding contributionsBe an Application Specialist, delivering specialized service and support for the EXENT® system. Provide outstanding customer support by bringing to bear your in-depth product knowledge, technical skills, and tackle abilities.What will you do:
  • Customer Training: Train and certify end-user customers on the EXENT® system through standard, sophisticated, and refresher courses at our Centers of Excellence or customer laboratories.
  • Program Development: Develop and deliver EXENT® Applications Specialist training, certification, and proficiency programs for the Technical Support Group globally. This includes co-visits to customer locations and subsidiary offices.
  • System Implementation: Support the implementation of the EXENT® system in customer laboratories, providing hyper care and integration support, including LIS requirements.
  • Technical Support: Collaborate with global and regional technical teams to provide timely and effective technical support to customers and colleagues. This includes remote access support and technical investigations to diagnose and resolve system issues.
  • Product Knowledge: Maintain a high level of proficiency and product knowledge on the EXENT® system, including MALDI TOF Mass Spec, automated MALDI plate preparation, and associated software systems. Use this proficiency to develop globally approved service processes, knowledge articles, and technical guides.
  • Apply your technical and customer-facing skills to demonstrate systems, software, and products during Customer demonstrations, customer insight days, and other company-led events.
  • Customer Advocacy: Act as the 'voice of the customer' in projects that impact product and service utilization in customer laboratories, including software and system development projects.
How will you get here:
  • Degree (or equivalent) in life science or other science related field or an equivalent engineering degree qualification or demonstrable scientific experience.
  • Experience in a scientific or engineering field. (e.g. Clinical / research laboratories / electronics / biotechnology / medical devices)
  • Experience providing applications or technical support for clinical laboratory customers is desirable.
  • Knowledge, Skills, Abilities
  • Strong technical proficiency and problem-solving skills.
  • Customer-focused with good interpersonal skills
  • Proficiency in English – both written and verbal.
  • Ability to travel locally and internationally at short notice.
  • Full driving license
BenefitsWe offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!Apply today!Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific