Summer School Programme Manager (London)
Immerse Education
- London
- Permanent
- Full-time
Reports to: Head of UK Operations
Location: London (hybrid-working policy)
Salary: CompetitiveAbout Immerse EducationImmerse Education is a market-leading educational platform delivering world-class learning experiences to ambitious students across 120+ countries. With a rapidly expanding global footprint and a commitment to academic excellence, our programmes equip the next generation with the knowledge, networks, and confidence to thrive at top universities and within high-impact careers. Our commercial growth has been fuelled by innovation, exceptional service delivery, and a dynamic team.Role OverviewWe are seeking an experienced Programme Manager to join the Operations team to lead the end-to-end delivery of our Career Insights residential summer schools in London, also supporting programmes in other locations.. You'll play a pivotal role in translating strategic priorities into on-the-ground excellence, while ensuring every student experience aligns with our premium brand.This is a high-impact role requiring strong stakeholder management, cross-departmental collaboration, and commercial awareness. You'll work closely with the student services, sales and marketing teams to help align operational delivery with business goals - and act as a key brand ambassador to host colleges, suppliers, students, and parents alike.Key Responsibilities
- Lead the operational planning and delivery of residential summer programmes, ensuring a seamless student experience.
- Collaborate with the commercial team to shape programme positioning, providing feedback on messaging, customer needs, and market differentiation.
- Initiate and manage relationships with external partners, including industry professionals, businesses, and cultural venues to develop an exceptional schedule of company visits and experiences.
- Liaise with the marketing team to ensure communications and campaign materials accurately reflect programme delivery.
- Respond to sales and parent enquiries as needed to help convert leads and reinforce Immerse's reputation for excellence.
- Oversee all logistical components of the student journey: accommodation, activities, safeguarding, and transport - delivering high-value experiences with efficiency and consistency.
- Support staff training and management to ensure well-prepared staff teams delivering excellent experiences
- Oversee incident management and ensure we deliver exceptional standards of participant safeguarding, care and wellbeing.
- Maintain strong working relationships with colleges, vendors, and freelance staff to uphold our operational and brand standards.
- Support cross-site delivery on the ground during delivery periods and provide out-of-hours (weekends and evening) management as required.
- 2+ years of experience in education or operations, preferably in a summer school or residential programme setting.
- Commercial acumen, with an understanding of how operational delivery supports customer satisfaction and revenue growth.
- Excellent communication and interpersonal skills to manage stakeholders at all levels.
- Strong working knowledge of Google Suite; experience with CRM/marketing tools (e.g. HubSpot, Salesforce) is a plus.
- Good knowledge of London, with familiarity with Oxford and Cambridge advantageous.
- Calm under pressure, solutions-oriented, and able to work independently.
- 33 days annual leave (incl. bank holidays)
- Additional leave for birthday and work anniversary
- Life and dental insurance
- One-month overseas remote work option
- Access to wellness and reward benefits through YuLife
- Be part of a high-growth, mission-driven company shaping the future of education