Director Service Operations
- Ellesmere, Shropshire
- Permanent
- Full-time
- Work closely with the Divisional & CSCs Management to define improvement plans and objectives in line with the service strategy portion of the service operations roadmap.
- Contribute to business operations strategy development.
- Accountable for for coordinating end-to-end global processes on Installation & Maintenance under the Hiab Business Excellence.
- Build highly capable team of leaders to execute advancements in waste reduction, capacity expansion and flow acceleration.
- Lead overall project pipeline and drives global common metrics including productivity, cost, quality, delivery, lead time and safety.
- Building and maintaining relationships with key stakeholders to ensure that each project will deliver the required benefits, appropriately resourced, using SMEs and external resources as required.
- Accountable for global operational performance, act as a change agents to ensure maximum positive project impact. Mobilize commitment while delivering proactive and effective communication related to improvement initiatives.
- Employs LEAN and Six-Sigma methodology that realize an EBIT impact of 3% or greater per annum through a combination of increased revenue and/or reduced relative cost.
- Competent use of statistics related to business improvement metrics and operational performance.
- Other duties as assigned or requested
- Bachelor's degree in relevant field or a combination of education and work experience; Master's degree will be a plus.
- Green Belt required; Black Belt preferred.
- At least 7+ years of relevant industry experience
- Proven experience in senior service operations management, preferably in the Automotive industry
- Strong leadership and communication skills with the ability to motivate and inspire cross-functionalteams.
- Strong analytical, financial and strategic thinking skills.
- Proficiency in using service management software and other relevant tools.
- Ability to adapt to a fast-paced and dynamic work environment.
- Customer focus (internal / external)
- Self-motivated with Entrepreneurial personality
- Team player
- Foster diversity and inclusion
- Ability to drive and execute change
- High resilience
- Willingness to travel