Principal Support Engineer with Java,Linux (Lead II - Software Engineering)

UST

  • London
  • Permanent
  • Full-time
  • 2 months ago
Job Description:Job Title: Principal Support EngineerLocation: London- Hybrid working modelPermanent role| ImmediateJob Title: Principal Support EngineerLocation: London- Hybrid working modelPermanent role| ImmediateAbout the Role:We are looking for an experienced Principal Support Engineer, with minimum 10 + years of relevant experience to take full ownership of critical client-facing platform support, ensuring system reliability and availability. In this role, you will manage high-severity incidents, coordinate cross-functional teams for software releases, and maintain a flagship Java-based platform with a large user base. The ideal candidate thrives in complex, multi-team environments and excels at collaboration and troubleshooting.Key Responsibilities:
  • Own and manage support incident tickets, software patch releases, and overall system availability for a client-facing platform with 20,000 users.
  • Support a flagship Java 8 platform running on Tomcat, maintaining its performance and stability.
  • Triage and prioritize incoming support incidents to ensure timely resolution.
  • Communicate progress and resolution updates clearly to all stakeholders.
  • Lead root cause analysis and document findings to prevent recurrence.
  • Coordinate release activities across infrastructure, information security, and development teams for critical platform updates.
  • Participate in weekend or out-of-hours production deployments, with the majority of work during normal office hours.
  • Manage User Acceptance Testing (UAT) sign-offs and readiness assessments for production go-lives.
Skills & Experience:
  • Proven experience supporting production systems with 100+ users.
  • Demonstrated success in bringing together multiple teams (infrastructure, architecture, info security) to build strong collaborative relationships.
  • Experience managing and upgrading legacy systems running on Linux/Unix and Windows servers.
  • Proficient in Linux OS commands for troubleshooting.
  • Skilled in managing support incidents using ticketing systems such as ServiceNow or Jira.
  • Strong experience maintaining production applications using Java and Tomcat, including JAR package management.
  • High-level understanding of Java web applications, network security, and routing for troubleshooting purposes.
  • Experience running CI/CD pipelines and automated deployments.
Optional: DevOps experience improving build and deployment pipelines.Optional: Familiarity with Azure Log Analytics.If interested please apply with your updated CV for an immediate discussion#USTSkills:Java,Linux,service nowAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST