Casual Food & Beverage Team Member
- Edinburgh
- £12.21 per hour
- Permanent
- Full-time
- Hourly Rate of £12.21
- Free and healthy meals when on duty.
- 50% off our Food & Beverage Venues - The Court & Caley Bar
- Discounted use of Leisure Facilities
- Stays in our hotels at discounted prices
- Go Hilton Recognition Platform
- Opportunities for your personal development within the Hotel Group Brand Portfolio
- Fully funded apprenticeships - T&Cs apply
- 28 Day of Annual Leave, increasing with long service
- Flexibility to purchase additional holiday days
- Pension enrolment
- We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!
- Guest Interaction & Service: As the face of the Food & Beverage outlet, you will warmly welcome guests, engage with them courteously, and attend to their needs with professionalism and care, ensuring each interaction reflects our brand values.
- Operational Support: Efficiently support the team across all service areas, from bar to restaurant and beyond, ensuring the seamless delivery of food and beverages to our guests, adhering to the highest standards of service.
- Guest Satisfaction: Respond promptly and efficiently to customer queries and requests, taking ownership of any concerns or complaints with a proactive and solution-oriented approach, always striving for guest satisfaction.
- Communication: Maintain an open line of communication with both the kitchen and guests, ensuring clear and concise information exchange to guarantee smooth service delivery.
- Team Collaboration: Work cohesively within a dynamic team, ensuring a positive and cooperative work environment. Assist colleagues in delivering exceptional customer service, especially during high-demand periods.
- Product Knowledge: Develop and maintain a comprehensive understanding of the hotel's offerings, including food, beverage, and facilities, in order to provide guests with informed recommendations and details.
- Time & Task Management: Demonstrate strong organisational skills by managing multiple tasks and working under pressure without compromising on quality or service standard.
- Passion for Service: A genuine passion for hospitality, with a focus on delivering exceptional customer experiences and consistently going above and beyond to delight guests.
- Professionalism: A professional, polished appearance, with high grooming standards and a command of the English language to facilitate communication with guests and team members alike.
- Personality & Attitude: Friendly, caring, and approachable, with a positive attitude that lifts the team and guests around you. You will be someone who enjoys working as part of a team and thrives in a fast-paced environment.
- Resilience & Adaptability: Ability to remain calm, creative, and efficient in high-pressure situations. Demonstrated resilience and the ability to multitask effectively in a variety of service areas.
- Experience & Skills: Previous experience in food and beverage service is desirable but not essential. A strong desire to learn, improve, and enhance customer service skills is crucial.
- Flexibility: A willingness to work across various shifts, including mornings, afternoons, evenings, and weekends, to ensure the smooth operation of the hotel.