Customer Service, Personal Banker - 12 Month Fixed Term Contract

NatWest Group

  • Worthing, West Sussex
  • Contract
  • Full-time
  • 3 days ago
Join us as a Customer Service, Personal Banker in Worthing
  • You’ll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
  • We’ll look to you to proactively find ways to continually enhance our customer banking experience
  • We’ll support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
  • We're offering this role as as a 12 month fixed term contract
  • This job does not meet Skilled Worker visa sponsorship requirements
What you'll doAs the first point of contact in our branches, customers will be at the very heart of your role, so you’ll be committed to providing outstanding service in every interaction. You’ll work with high levels of accuracy as you provide each customer with a seamless and positive experience.Day-to-day, you’ll be:
  • Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
  • Completing general banking requests such as payments, balance enquiries and transfers
  • Helping customers to understand the different ways they can bank with us and the range of services we can offer
  • Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills you'll needTo be successful in this role you’ll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skills are a must, as you’ll need to highlight the benefits of our products and procedures to our customers in a way that’s easy to understand.You’ll also need:
  • A passion for customer service and strong attention to detail
  • The ability to thrive under pressure and have the determination to continuously improve service for our customers while meeting your personal and branch goals
  • Strong interpersonal skills and the ability to work well as part of a team
  • The commitment to develop new skills and responsibilities
How we’ll reward youYou’ll join us on a competitive salary starting of £26,010, pro rata for the hours you work.You’ll also benefit from:
  • A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
  • A generous holiday entitlement of 33 days, pro rata for hours worked
  • A monthly contribution to your retirement fund
To find out more about the benefits we offer, check out our .What else you need to knowYour working patternYou’re joining an incredible network of colleagues who are here for our customers whenever and wherever they need us. You’ll need to be flexible in terms of the hours you work, typically you’ll work during branch opening hours which will be between the hours of 9am and 5pm, Monday to Friday and rotational Saturdays, and this will include some bank holidays. Part time hours will also be considered, provided you can commit to a minimum of four days a week and two weekends a month.Your learning journeyYour journey starts with a comprehensive training programme where you’ll gain a range of new skills, and the confidence to use them. You’ll benefit from ongoing coaching and support, and study towards a recognised external qualification that will open the door to further career opportunities too.Hours 35Job Posting Closing Date: Job Posting Closing Date is not yet published.Ways of Working:Office First

NatWest Group