
Client Relationship Manager
- London
- £30,000-44,000 per year
- Permanent
- Full-time
- Be the main liaison between clients and the agency, representing their needs and ensuring excellent service.
- Support account direction, keeping campaigns on track, profitable, and aligned with client goals.
- Write clear and inspiring briefs, ensuring creative teams deliver high-quality work.
- Monitor healthcare trends, industry changes, and brand shifts to anticipate client needs.
- Create and deliver strong presentations, reports, and strategic recommendations.
- Work closely with internal teams to ensure smooth workflow, efficient processes, and innovative solutions.
- Promote best practices and contribute to overall agency growth and profitability.
- Proven client services or account management experience, ideally within healthcare communications, PR, or marketing.
- Exceptional communication and presentation skills.
- Strong knowledge of multi-channel communication strategies.
- Commercial awareness with the ability to spot opportunities and contribute to profitability.
- Skilled at writing clear, engaging, and inspiring briefs.
- Trusted relationship-builder with excellent stakeholder management skills.
- Forward-thinking, organised, and proactive — able to anticipate challenges before they arise.
- Creative problem-solver with a flair for innovative solutions.
- Strong leadership qualities, acting as a role model and positive influence within the team.
- Ability to balance big-picture strategic thinking with hands-on account management.