Business Operations Executive£27500 - £32,500 plusReports to: Business Operations ManagerDirectorate: Marketing, Fundraising & EngagementContract: PermanentHours: Full time 35 hours per weekLocation: Stratford, London Office-based with high flexibility (1-2 days per week in the office)Closing date: 10 September 2025 23:55*Please note this vacancy will stay open internally until 14 September 2025 23:55 ,in line with organisational policyThis vacancy may close earlier if a high volume of applications is received, therefore we strongly recommend that you apply early to avoid disappointment. Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact or 020 3469 8400 as soon as possible.Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.Recruitment process: 1 stage competency based interview via Microsoft Teams including Excell testInterview date: 25/26 Septemeber 2025At Cancer Research UK, we exist to beat cancer.We are looking for a proactive, organised and experienced administrator to us as a Business Operations Executive within our Supporter Relationship Management directorate. In this role you will deliver outstanding operational support to a variety of teams, focusing on the efficiency and effectiveness of processes and procedures.Our new Supporter Relationship Management directorate was formed in response to our , which focuses on building even greater momentum and urgency around our cause by engaging people in much deeper, more meaningful ways, providing a service that is personal to our audiences.The role sits within the Delivery and Operations team, providing operational support across a wide range of teams including event delivery, supporter engagement, talent & influencers, business development and community and corporate fundraising. Therefore, we are looking for candidates with strong communication and customer service skills, an ability to prioritise and manage their own workload as well as proficiency in Excel (specifically complex v look up formulas and conditional formatting)In return you’ll have the opportunity to work across some of our most inspirational teams who contribute millions to our life saving research. You’ll also be surrounded by people who are as dedicated to beating cancer as you are.What will I be doing?·Act as a key point of contact Supporter Relationship Management, providing efficient support as required, and build effective relationships with key stakeholders within the team.Responsible for the delivery of efficient and consistent operational support to the department so it can deliver core business activities.Respond to emails and internal queries, communicating insights and trends from the Supporter Relationship Management team.Build and maintain excellent knowledge of department systems, procedures and processes, using knowledge to suggest improvement of processes, procedures and documentation for internal staff and external supporter audiences.Work closely with the Senior Business Operations Executives to implement any changes to processes.Ensure the Supporter Relationship Management team have access to collateral and materials to support acquisition and development of supporters.Support project work relating to Supporter Relationship Management operations, by sharing subject matter expertise and knowledge of internal processes.What are you looking for?Previous experience providing administrative support within a large organisation, managing a high volume of queries and data.Good understanding of Microsoft programmes specifically Excel and SharePointExperience of building strong professional relationships with a range of internal and external stakeholders at all levelsExperience in providing excellent customer supportExcellent written and verbal communication skillsAbility and confidence to solve straightforward problems with the direction, guidance and support of colleaguesMotivated by high standards, working accurately and systematically, with excellent attention to detailAbility to manage and prioritise own workload in a fast-paced environment and experience delivering activities with multiple prioritiesA positive ‘’can do’’ attitude, solution driven, flexibility and willingness to work as part of a teamUnderstanding of working in a fundraising or sales environment would be beneficial but isn’t essentialOur organisation values are designed to guide all that we do.Bold: Act with ambition, courage and determinationCredible: Act with rigour and professionalismHuman: Act to have a positive impact on peopleTogether: Act inclusively and collaborativelyWe’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.What will I gain?We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.You can explore our benefits by visiting our .How do I apply?We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.For more information on this career opportunity please or contact us at .For more updates on our work and careers, follow us on: , , , and .Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact or 020 3469 8400 as soon as possible.Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
