Operations Specialist (Associate I - BPM)

UST

  • Nottingham
  • Permanent
  • Full-time
  • 12 days ago
Job Description:Job Title: Operations SpecialistLocation: Nottingham - Hybrid working (3 days in a week work from office)About the Role:We are seeking a detail-oriented and proactive Operations Specialist to join our team. This role focuses on maintaining consumer and commercial data integrity using client systems and supporting operational tasks to ensure smooth business processes.Key Responsibilities:
  • Maintain and update consumer and commercial data within client systems accurately.
  • Manage and execute key client and supplier Service Level Agreements (SLAs) across multiple workstreams.
  • Respond to operational queries from internal teams, clients, and suppliers promptly and effectively.
  • Manage workloads to consistently meet SLAs and escalate issues when necessary.
  • Provide operational guidance and support to wider teams to resolve queries quickly.
  • Oversee client mailboxes and handle telephone communications in accordance with SLAs.
  • Ensure strict adherence to client policies and procedures.
Key Competencies:
  • Planning & Organising: Efficiently balance multiple priorities and clients; understand and contribute to team tasks.
  • Problem Solving: Deliver timely, well-informed solutions based on gathered information.
  • Communication: Excellent verbal and written skills; tailor communication to the audience and present solutions clearly.
  • Teamwork: Foster positive relationships, contribute to a collaborative environment, and assist colleagues as needed.
Desired Experience:
  • Experience with personal debt and/or personal insolvency processes.
  • Familiarity with Platforms as a Service (PaaS), collections process automation, or business analytics technologies.
  • Exposure to sectors such as Financial Services, Utilities, Telecoms, Central and Local Government, or Debt Collection Agencies.
Apply now for an immediate discussion with Talent Team#USTSkills:Data Entry,Bpo,Non VoiceAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST