Field Service Engineer - South West UK
Natus Medical
- Newport
- Permanent
- Full-time
- Good general IT knowledge and knowledge of Microsoft Operating Systems
- Previous field service experience desirable but not essential.
- Experience within Healthcare/Medical sector desirable but not essential.
- Ability to troubleshoot, test, repair, and service technical equipment.
- Familiarity with mobile tools and applications.
- Full clean drivers’ licence
- Familiarity with Microsoft Office packages
- Comfortable lifting large loads as may be required to handle some heavy service equipment from time to time.
- Provide professional onsite support for customers for Natus diagnostic and screening products.
- Provide front line support including installation, configuration, and fault finding / rectification on Natus software platforms.
- Manage all on site installation, repair, maintenance, and calibration tasks.
- Good time management skills to ensure customer issues are resolved in a timely and efficient manner.
- Promote Natus service products i.e., service contracts.
- Diagnose errors or technical problems and determine proper solutions.
- Produce timely and detailed service reports.
- Follow all company’s QMS procedures and protocols.
- Cooperate with technical team and share information across the organization.
- Understand customer requirements effectively and make appropriate recommendations.
- Build positive relationships with customers.
- Work with counterparts in UK sales to coordinate and prioritise customer support activity.
- Travel in the UK & IE if required.
- Salary + Variable commission plan.
- Company car + expenses.
- Computer / Phone.
- Pension