Workplace Manager

• Ensure all services are delivered in full compliance with contract specifications and client SLAs.
• Monitor and report on performance using established KPIs and monthly reporting tools.
• Drive continuous improvement initiatives to enhance operational delivery and exceed client expectations.
• Lead and support on-site service delivery teams, ensuring all operational audits (e.g., Safeguard, Business Health Checks) are successfully passed.
• Ensure site compliance with Sodexo policies, client procedures, and legal/statutory regulations.

• Manage site budgets, ensuring profitability and cost control in line with business plans.
• Evaluate monthly expenditure with the Finance team and implement corrective actions as required.
• Understand and manage contract scope, including payment mechanisms and variations.
• Identify and recommend opportunities for added value and additional services to the client.

• Act as the primary on-site contact for the client, ensuring satisfaction and contract retention.
• Build and sustain long-term relationships based on trust, transparency, and performance.
• Host existing and prospective client visits, showcasing service delivery and innovation.
• Support administration and coordination of external events in collaboration with the client.

• Recruit, train, motivate, and manage site-based staff in accordance with HR policies.
• Lead performance reviews, training plans, and talent development activities to build a high-performing team.
• Drive staff engagement initiatives and promote a culture aligned with Sodexo's core values and behaviours.
• Promote a safe and inclusive working environment, including compliance with all health and safety regulations.

• Ensure full compliance with Sodexo's risk and governance processes.
• Maintain and implement business continuity plans and site-specific risk registers.
• Take the lead on all Safeguard and HSE-related initiatives, training, and documentation.
• Work closely with central teams (Finance, HR, Quality) to maintain standards and process integrity.

• Identify and implement innovative practices to improve service quality and efficiency.
• Promote Sodexo's brand values internally and externally.
• Build networks and forums for knowledge sharing and best practice implementation across sites.
• Promote CSR initiatives, employee well-being, and community engagement.

• Strong operational management experience in a similar environment (e.g., facilities, hospitality, FM).
• Proven people management skills, including team development and engagement.
• Ability to understand and interpret financial data, budgets, and performance reports.
• Excellent communication, planning, and organisational skills.
• High level of self-motivation and ability to work both independently and as part of a team.
• Proficient in Microsoft Office tools (e.g., Word, Excel, PowerPoint).
• Experience in delivering training and leading performance management processes.

• IOSH Managing Safely qualification.
• Experience managing diverse stakeholder expectations.
• Background in technical services or facilities management.

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

Sodexo