Store Manager - Department Store

• Assist with all store operations and deliver to expectation on all KPI's

• Support with the planning of workload to ensure a productive and efficient team

• Make confident decisions, and delegate to the team effectively

• Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers

• Assist with training and coaching the team to best practice

• Use business communication tools to monitor completion of tasks and meet deadlines

• Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively

• Support with planning store schedules in line with store trading patterns and business expectation

• Assist with compliance for processing of payroll issues and problem-solve effectively

• Support with store daily structure to ensure the store meets compliance, customer service and security standards

• Be accountable for controlling wages and the store in the absence of the Store Manager

• Understand business and customer expectation and motivate the team to deliver an excellent customer experience

• Understand product features and benefits and assist with training the team to maximise sales opportunity

• Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.

• Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness

• Use reports to analyse and support with commerciality of key products to impact sales and profitability

• Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency

• Assist with identifying internal talent and support performance management processes to drive exceptional performance

• Support with identifying performance issues and escalate professionally to the Store Manager

• Be self-driven in own personal development take on developmental feedback constructively

• Understand and promote Frasers Group core values and coach the team to engage with these values

• Encourage feedback from team and be a point of contact between the team and Store Manager

• Inspire the team and act as a role model

• Support with coaching and motivating the team to achieve success

• Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes

• Develop relationships with the store team and ensure everyone is working to the same goals

• Work with your Store Manager and contribute to the success of the store as a whole

• Management experience working in a fast paced, high volume retail environment
• Ability to positively impact results in sales, payroll and stock loss
• Proven record of developing talented individuals
• Must be able to work well under pressure and to strict deadlines
• Committed to supporting the store manager to achieve the highest store standards and customer service

• Weekly/Monthly & Quarterly Commercial Bonuses
• Stocktake Bonuses
• Commission led bonuses across a wide range of products
• Monthly Group Rewards and Recognition
• Long Service awards
• We offer a wide range of Development Courses with National Qualifications
• 28 Days Holiday
• 40% Instore Uniform Discount
• Discounted Gym membership
• Cycle to work scheme
• Group Wide 20% Discount across all Frasers Group brands
• This role offers eligibility for basic and enhanced commission on sales, retail incentive scheme and a generous employee product discount

Frasers Group