Customer Services Engineer

Barco

  • Bracknell, Berkshire
  • Permanent
  • Full-time
  • 8 days ago
Key responsibilities
  • Provide technical on-site and remote support to Barco's Entertainment Customers in the UK area and abroad.
  • Repair and troubleshooting of Barco hard- and software.
  • Assist at sales demos in order to promote our Barco's solutions.
  • Give product training to partners and end-users
  • Execute pro-active analysis visits, report and provide suggestions.
  • Collect insights and feedback on our products from customers and partners and feed them back to the product managers and R&D teams
  • Document actions and solutions, hours and expenses in a timely fashion.
  • Follow training to update your technical, commercial and soft skills.
  • Build a relationship with the Customers and detect Service sales opportunities.
Requirements
  • 3 years of experience in a technical customer (Service/Sales) environment in visualization/entertainment industry
  • Good knowledge of Projection hardware, software and networking technologies.
  • Communicates fluently in English. Knowledge of any additional language is an asset.
  • Excellent communication skills, both verbally and in writing.
  • Is service- and client-oriented.
  • Experience with Barco's products and Salesforce is a plus.
D&I StatementAt Barco, innovation drives everything we do. We believe that diversity fuels creativity, bringing us closer to our colleagues and customers. Inclusion and equity aren't just values-they're core capabilities that propel us toward our shared goals and mission.

Barco