Spa Therapist

LQ Resorts

  • Oswestry, Shropshire
  • £13.50 per hour
  • Permanent
  • Full-time
  • 20 days ago
Spa TherapistPrimary Job Purpose:An exciting opportunity has arisen for a Spa Therapist to join our Spa Team. The successful applicant will assist in delivering spa treatments to a high standard, promote all retail products such as skin care and makeup and upsell treatments with professionalism to enhance the guest Spa experience.About the roleRoles and Responsibilities:Provide in-depth knowledge and advice in terms of procedures and productsTo have an understanding of all current spa promotional offersTo focus on service excellence, up selling / retail performanceUndertake a full assessment of client's requirements and suitability of treatments and products offered.Carry out all treatments to the highest professional standardEnsure all spa areas are kept clean and tidy at all times and ensure treatment rooms are kept fully stocked with required products and items.Achieve product sales targets set by the Spa ManagerUndertake reception duties in the Spa and occasionally in the Leisure Club including cash handlingMaintain a high level of hygiene and tidy work area at all timesAttend staff meetings and training when required, including promotional events which maybe outside working hoursMaintain a high standard of personal appearance and presentation at all timesComply with all legal requirements in respect of health and safety and welfare of staff and customers, COSSH and Manual handlingHighlight maintenance issues within the spa and ensure these are reported to Spa managerThis job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.Key Skills:Ability to undertake procedures and treatments to the client's satisfactionThrive of being Customer facingFull knowledge of products and the ability to sell appropriate items to individual clientsWork as part of a teamEngaging personality and great communicatorTakes pride in role and has excellent attention to detailAbility to identify training needsGood time management and organisational skillsFlexibility in undertaking other duties delegated by the Spa ManagerAll staff Key Performance MeasuresOur values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.To focus on the guest experience at all times and continually strive to delight time after timeTo see each guest as part of a long-term relationship not a onetime eventTo create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated withTo encourage our team to contribute to excellent working conditions for allTo gain a reputation for delivering financial performance and being consumed and enthralled about business.BenefitsLQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:Discounts across the resort, including family and friendsFree onsite parkingProgression and career development opportunities.Pension SchemeFree staff mealsFree gym membershipAccess to wellness programmesShare of Resort's service charges on monthly basisExtra days holiday after 2 yearsAbout the companyLQ is a family run, collection of quality destination led Hotel Resorts.Required Criteria
  • NVQ Level 2 Beauty Therapy
  • Willingness to undertake further training.
  • Ability to provide clear instruction
  • Excellent time management
  • Great attention to detail
  • Excellent communication and sales skills
  • Reliable and able to work under pressure.
  • Flexible approach to work
  • Thrives on providing excellent Customer Service.
  • In-depth knowledge of spa products and procedures and their effects
  • Experience of selling and promoting products to customer
  • Polite and informative
  • High standard of personal appearance
  • Respectful, Helpful Calm and engaging
  • Takes pride in role
Desired Criteria
  • NVQ Level 3 Beauty Therapy
  • Knowledge of Elemis Products
  • Knowledge of Ez-Runner
  • Thrives on routine daily tasks
Skills you'll need

LQ Resorts