1st Line Support Desk Analyst

Abri

  • Yeovil, Somerset
  • £30,745 per year
  • Permanent
  • Full-time
  • 2 days ago
Your new roleAre you passionate about helping people and solving problems? We're looking for a friendly, enthusiastic, and tech-savvy individual to join our team as a 1st Line Support Desk Analyst.In this role, you'll be the first point of contact for our users, providing essential IT support and ensuring a smooth and efficient experience for everyone who reaches out for help. Whether it's troubleshooting issues, answering queries, or escalating more complex problems to the right team, your calm and confident approach will make all the difference.This is a fantastic opportunity for someone who enjoys working in a dynamic environment, has a keen interest in technology, and takes pride in delivering excellent customer service. You'll be supported by a knowledgeable team and given the tools you need to grow your skills and progress in your IT career.We have an IT support team of around 15 members and we are looking for someone to join our 1st line team.You'll be working from our Yeovil office a minimum of three days per week to connect and collaborate with colleagues and the other two days can be worked from at a place of your choosing whether that's at another of our offices, a cafe or at home.If you're someone who loves a challenge, communicates clearly, and is ready to make a positive impact, we'd love to hear from you. Apply today and take the next step in your IT journey with us!We'll review and interview suitable candidates as they apply. If we receive enough applications, we'll close the advert early so be sure to apply today so you don't miss out!INDABRIWho we areAbri is a large housing provider who own and manage more than 58,000 homes and various community assets, serving around 113,000 customers across the South of England.We believe everyone has the right to a good quality safe, warm and sustainable home in a community where they can belong, grow and thrive. What does that look like in real terms?We're investing £689m over the next ten years in our existing homes to improve building safety and make them more energy efficient.
  • We're delivering 10,000 homes by 2030, ensuring affordable housing is built where it's needed most
  • We're investing in our communities, to address local issues and create opportunities for everyone
As we grow, we're re-establishing our strong local presence to provide a really good service. Abri has adopted a regional approach to service delivery, with our operating areas split into three, each with their local governance and leadership. This will ensure our colleagues are more visible, accountable and better connected to our customers and local communities to meet their diverse needs.More information about Abri and our strategic objectives can be found at .What you can expectWhat you can expect28 days holiday + the opportunity to buy and sell holidayGenerous pension scheme with contributions up to 10%Money off tons of high street and online retailersLife assurance of 5x your annual salaryGenerous parental and family leaveHealth and wellbeing packagesFlexible workingFree eye testsCycle to Work schemeAbout youWe've all got different backgrounds, strengths and experiences. But we share the same values. It's these shared values that bring us together as one team.Our colleagues embrace these every day. Be the difference to our customers and colleagues, always curious and look for better solutions, achieve together by working in partnership with others, own it openly through working with others in an open and honest way, and finally embrace possibility and see changes and challenges as welcomed opportunities.We also expect our colleagues to share Abri's commitment to safeguarding and promoting the welfare of children, young people and adults.If you share our values and want to make a real difference in the world, you're on to a winner and we'd love to hear from you!Be yourselfWe're committed to promoting an inclusive culture. We welcome and respect the individual differences, life experiences and knowledge that all our colleagues bring into the workplace, and we value their contribution to our amazing company. Everyone is different, everyone is unique.Flexible workingWe recognise the benefits flexible working can bring and we aim to support colleagues who need to work flexibly wherever we can, provided the needs of both Abri and the colleague can be met. Please feel free to let us know about any flexibility you might need when applying for this role. We can't promise to give you exactly what you want, but we do promise to consider it fully.To our agency friendsWe already have a number of carefully selected agency partners who know our business well and who support our in-house recruitment team during exceptionally busy periods. We're not looking to add to our preferred supplier list right now but if you'd like to be considered at a future date please don't hesitate to register on our procurement portal.

Abri