IT Support
Aspirare Recruitment
- East Kilbride, South Lanarkshire
- £28,000 per year
- Permanent
- Full-time
- Competitive salary range of £25,000 – £28,000 per annum
- 31 days holidays
- Private Health Insurance & Life Insurance
- Matched Company Pension contributions
- Performance based discretionary bonus up to 20% of annual salary.
- Provide day-to-day remote desktop support in line ITIL processes and procedures.
- Troubleshooting PC and Laptop hardware issues.
- Provide 1st and 2nd line technical support to a range of customers.
- Maintain accurate documentation of supported systems & applications to ensure agents have necessary knowledge at their fingertips.
- Provide excellent customer service to a diverse customer base.
- Previous experience working in a similar service desk environment providing 1st and 2nd line support.
- Advanced knowledge of Office 2016, 2019 and 365 and Windows 7,8 and 10.
- Awareness of Active Directory user & group administration.
- Excellent verbal and written communication skills and ability to communicate with a wide range of customers.
LogicMelon