IT Support

Aspirare Recruitment

  • East Kilbride, South Lanarkshire
  • £28,000 per year
  • Permanent
  • Full-time
  • 30 days ago
  • Apply easily
IT Support, East Kilbride, Salary £25,000 - £28,000 per annum + performance-based bonus+ 31 days holidays, private health insurance, fantastic pension & much more!IT Support technician required to join a global IT business experiencing significant growth through acquisition. The IT Support technician will be responsible for resolving incidents and requests through remote support.The successful IT Support technician will receive:
  • Competitive salary range of £25,000 – £28,000 per annum
  • 31 days holidays
  • Private Health Insurance & Life Insurance
  • Matched Company Pension contributions
  • Performance based discretionary bonus up to 20% of annual salary.
Key responsibilities of the IT Support technician:
  • Provide day-to-day remote desktop support in line ITIL processes and procedures.
  • Troubleshooting PC and Laptop hardware issues.
  • Provide 1st and 2nd line technical support to a range of customers.
  • Maintain accurate documentation of supported systems & applications to ensure agents have necessary knowledge at their fingertips.
  • Provide excellent customer service to a diverse customer base.
Requirements of the IT Support technician:
  • Previous experience working in a similar service desk environment providing 1st and 2nd line support.
  • Advanced knowledge of Office 2016, 2019 and 365 and Windows 7,8 and 10.
  • Awareness of Active Directory user & group administration.
  • Excellent verbal and written communication skills and ability to communicate with a wide range of customers.
Due to the diverse customer base, this role will involve a shift rotation including evening shifts Monday-Friday.Don’t miss out on this fantastic opportunity to work with a leading business within the IT Solutions industry, with an excellent working environment and training opportunities – Apply now!Note: Only applicants with the right to work in the UK will be considered. We do not provide work visas; this must be handled before applying.

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