Night Auditor
Novotel
- London
- Permanent
- Full-time
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Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionYour expertise will enable you to provide VIP service to our guests. Your typical duties will include but won't be limited to:
- Welcoming our late arrival guests and farewelling our early departures.
- Managing daily reconciliation of hotel outlets and completing daily revenue postings.
- Preparing and distributing relevant reports to inter departments.
- Managing and confirming reservation details and accounts for in-house guests details ensuring all details are recorded accurately.
- Collating paperwork for departures and coordinate with the Front Office team.
- Providing supervision and support to the Front Office team and other departments when required.
- Responding to guest enquires and requests in a timely manner.
- Ensuring an effective handover of issues is conveyed at the start and end of each shift between Night Audit and Reception.
- Maximising guest satisfaction as well as the safety and security of the property.
- Attending to guests requests efficiently and effectively in order to ensure total customer satisfaction.
- Assist with and cover valet parking as required.
- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
- Training & Development
- Additional holidays with service
- International Development Opportunities
- And more: recommend a friend scheme; Employee Advisory Service