Head Of Flex
- London
- Permanent
- Full-time
- Define and lead the Flex office strategy, anticipating market shifts and aligning with the evolving hybrid work model
- Translate insights into actionable growth initiatives, from new service lines to improved operational models - with a focus on margin expansion
- Guide the business through change by balancing agility and long-term vision
- Drive revenue generation to achieve targets
- Maintain rigorous focus on margin, making decisions grounded in data and commercial logic
- Navigate volatility (e.g. market uncertainty, internal restructures) while continuing to deliver strong commercial outcomes
- Foster a high-performance culture through tailored development, transparent communication, and a people-first mindset
- Serve as a mentor not just to your direct reports but also to wider teams, supporting individual career growth and wellbeing
- Champion inclusive leadership, emotional intelligence, and resilience under pressure
- Own the strategic marketing vision, balancing spend management with visibility and SEO performance
- Rebuild content consistency by aligning internal teams and external partners, creating a narrative that reflects the value of Flex to our clients and our business
- Lead initiatives such as national roadshows to increase brand recognition and build stronger cross-regional partnerships
- Act as a senior advisor to both occupiers and landlords, helping them navigate hybrid working, flex trends, and short-to-medium-term solutions
- Leverage long-standing relationships and market insight to win repeat business and unlock referrals
- Identify inefficiencies and fix them quickly, from broken content workflows to platform misalignment - with a practical, problem-solving mindset
- Embrace innovation, integrating CRM tools, digital platforms, and AI to drive smarter workflows, stronger lead conversion, and enhanced client service
- Drive national collaboration across regions and business lines, turning isolated conversations into enterprise-wide opportunities
- Enhance internal referrals by aligning incentives, education, and accountability across service lines
- Build trust at all levels of the organisation by being dependable, honest, and solutions-oriented
- Partner with Central Operations to ensure the team adheres to all regulatory, risk, and operational protocols — delivering great service with full accountability
- 5+ years in commercial real estate with substantial experience in flexible or managed workspace solutions
- Proven track record of delivering and exceeding revenue targets in fast-paced and uncertain environments
- Deep knowledge of the flexible office sector, business models, and key players
- Commercially savvy with excellent financial and negotiation skills
- Experience in leading diverse teams and shaping strategy
- Strategic thinker who thrives under pressure and drives outcomes despite obstacles
- Trusted people leader with strong emotional intelligence, coaching skills, and a collaborative style
- Entrepreneurial and pragmatic — capable of balancing vision with operational execution
- Digitally confident, with experience using CRM systems, data platforms, and marketing analytics tools
- Strong communicator with a confident presence in front of clients, stakeholders, and internal leadership
- Resilient, adaptable, and focused on progress, even when navigating ambiguity or change
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