Income & Credit Control Specialist

Healthcare Ireland Group

  • Holywood, Co Down
  • £33,000 per year
  • Permanent
  • Full-time
  • 2 days ago
Income & Credit Control SpecialistThe CompanyHealthcare Ireland Group is Northern Ireland's leading independent provider of residential, nursing and specialist care. We are continuing to grow and are now seeking an experienced Income & Credit Control Specialist to strengthen our head office finance team.This is a key role with responsibility for managing income flows, resolving complex credit control matters and ensuring effective cash collection across a large portfolio of care services.The RoleAs Income & Credit Control Specialist, you will take ownership of the full credit control cycle and be the first point of escalation for resolving complex and high-value accounts. You will work closely with health and social care trusts, service users, families, and internal colleagues to ensure prompt payment and professional resolution of any disputes.About the roleDuties and Responsibilities· Leading the end-to-end credit control process, including direct debit preparation, cash allocation and ledger maintenance.· Managing overdue and disputed accounts, negotiating repayment arrangements and ensuring sustainable solutions.· Liaising directly with health & social care trusts and other key stakeholders to resolve invoicing or funding queries.· Building strong relationships with site-based managers and operational teams to ensure accurate, timely billing.· Preparing and maintaining detailed schedules for accrued income, reconciliations and debtor analysis.· Producing regular reports on debt status, aged debtor analysis and collection performance for senior management.· Supporting continuous improvement of systems and processes within the income function.About YouWe are looking for a proactive professional with the confidence and expertise to handle complex credit situations. You will be skilled at negotiating, building rapport and resolving disputes while maintaining positive relationships.Essential requirements:· Minimum 2 years' experience in credit control or sales ledger management within a large organisation.· Proven track record of resolving complex or high-value accounts and reducing aged debt.· Strong interpersonal and communication skills, with the ability to engage professionally with a wide range of stakeholders.· Highly organised with excellent problem-solving, analytical and numeracy skills.· Strong IT skills, including Microsoft Office, and the ability to adapt quickly to new finance systems.· Ability to prioritise, manage competing deadlines and work independently.Desirable:· Experience working within healthcare, local government or the third sector.· Familiarity with health and social care trust invoicing and payment processes.What We Offer· Opportunity to join a growing, values-driven organisation making a real difference in people's lives.· Supportive team environment with direct involvement from senior management.· Competitive salary and benefits package.· Exposure to complex, high-value accounts offering scope to develop advanced credit management skills.Healthcare Ireland are an equal opportunities employer and welcome applications from all suitably qualified persons.About the companyHealthcare Ireland provides care services in an environment where individuality is emphasised and the privacy and dignity of all our residents is recognised. We currently have over 1,800 employees throughout our 25 Homes. We are incredibly proud of not only the work our employees do, but the quality of care we are able to offer as result of their commitment.We started Healthcare Ireland Group in July 2015 with the opening of Bradley Manor Care Home. Our categories of care include general and dementia nursing, dementia residential, mental health, physical disability and learning disability.Required Criteria
  • Minimum 2 years' experience in credit control or sales ledger management within a large organization
  • Proven track record of resolving complex or high-value accounts and reducing aged debt
  • Strong interpersonal and communication skills, with the ability to engage professionally with a wide range of stakeholders
  • Highly organized with excellent problem-solving, analytical and numeracy skills
  • Strong IT skills, including Microsoft Office, and the ability to adapt quickly to new finance systems
  • Ability to prioritise, manage competing deadlines and work independently
Desired Criteria
  • Experience working within healthcare, local government or the third sector
  • Familiarity with health and social care trust invoicing and payment processes
Skills you'll need

Healthcare Ireland Group