Electronic Gaming Team Leader

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  • London
  • Permanent
  • Full-time
  • 16 days ago
Company DescriptionGrosvenor Casino, The VictoriaLocated in the heart of London, The Victoria is Grosvenor Casinos' flagship venue and has been entertaining our valued customers for 60 years. We have enhanced our vision with a recent £15 million refurbishment, solidifying us as the premier gaming venue of choice in the UK for both our customers and team members.At Grosvenor Casinos, we're committed to becoming the UK's most loved casino group. Our venues are more than just places to play - they're community hubs where people can relax, socialize, and enjoy a safe and welcoming environment. With a diverse range of games, top-notch entertainment, and a fantastic selection of food and drinks, we're here to excite and entertain!As a valued team member, you'll receive the following benefits:
  • Hourly pay rate of £16.31
  • Tips: Receive a share of uncapped tips
  • Premium Pay Night Allowance: An additional 10% per hour
  • Paid breaks
  • Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
  • Nest Pension Scheme: We contribute 3% to your pension.
  • Life Insurance: Coverage provided for peace of mind
  • Long Service Awards: Celebrate your career milestones with us
  • Online learning: Access supplementary online courses to enhance your skills
  • Uniform: We provide a free team uniform
  • Retail Discount Scheme: Enjoy discounts and offers at selected retailers
  • Employee Assistance Programme: Access to support and resources whenever you need them
  • Food and Soft Drinks Discounts
Job DescriptionAre you experienced in Slots & Electronic Gaming, with a sharp eye for strategy and performance?Grosvenor Casino The Victoria is looking for a driven and energetic Electronic Gaming Team Leader to elevate our slots and e-tables experience - boosting performance, leading a passionate team, and delivering standout results.As the team leader, you will:
  • Lead, support, and develop a highly capable electronic gaming team
  • Maintain brand standards across all electronic products, delivering revenue growth above budget, managing KPI's and delivering excellent customer service.
  • Drive the performance of the electronic gaming machines, proactively driving stakes across slots and e-tables, controlling margin and costs to drive casino profitability.
  • Work closely with the Casino Manager Hosting and central electronic support department to ensure slots & e-table games are optimised.
QualificationsApplicants must have a valid PFL (Personal Functional Licence) issued by the Gambling Commission.Outside of understanding Slots & E-Gaming machines, you'll have an extremely high attention to detail and will be able to demonstrate best in class customer service.Having a commercial mindset will be advantageous and as you'll be leading a team; you'll need high empathy and strong core values.Additional InformationPlease be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.Candidates must be 18 years of age or older and have the legal right to work in the UK.

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