Head of Product Governance
Ergo Travel Insurance Services
- Horsham, West Sussex
- Permanent
- Full-time
We are a dynamic and growing Managing General Agent (MGA) operating in the UK insurance market, specialising in travel, gadget, and pet insurance. With a strong emphasis on innovation, customer experience, and agile product delivery, we work closely with our partners to provide tailored insurance solutions.Role Overview
You will lead and oversee all aspects of product development and governance within ERGO TIS. This includes defining the product strategy, driving its execution, and ensuring effective governance throughout. You will be responsible for setting the vision for the product function and delivering it from concept through to successful implementation.KEY DUTIES & RESPONSIBILITIES
Provide leadership and direction for the total product function. This includes development and governance functions for both internal and external oversight
Set out strategic objectives for product. Take ownership for delivery, prioritisation, and resource utilisation/optimisation
Represent the function and company at relevant boards, committees and meetings
Create an innovative environment for the team to flourish, identifying value-add initiatives and seeing them through to implementation, not being bound by status quo, challenging on behalf of the customers
Lead development of policy wording, focusing on appropriate reading age, length, speed to find key information and does it provide the protection that Underwriters intend
Own the review all customer journeys for sales, MTAs, MTCs, renewals & all other customer communications are clear and in line with best practice.
Own the continuous development of Fair Value Assessment practices within ERGO TIS taking account for PROD 4 as well as any future regulation changes
Create a culture when consumer fairness is at the heart of our product design and review processes
Actively engage with our business Head's to ensure alignment in approach's, minimise overlap in work and gain efficiencies that improve the MGA Operating Ratio or the Underwriting COR.
Ensure all internal governance processes and documentation are up to date, in line with industry best practice and satisfies Group requirements.
Lead engagement with clients to scope and design tailored solutions as well as communicate exercise outcomes, impact and considerations
Actively horizon scan for future regulation changes and assess how the company will adapt if the changes are implemented
Manage product teams and formulate plans for their professional developmentEXPERIENCE REQUIRED
Knowledgeable about regulatory expectations with regard to Product Governance and the implementation of appropriate systems and controls across different business profile types.
Experience of new product development, product strategy and planning within an FCA regulated business
Proven record of building strong and constructive relationships with business leaders/senior management.
Commercial awareness and focus on the application of regulation within the insurance broking industry.
Broad knowledge and understanding of insurance, principles, products and services.
Consultative approach to business relationship management, proactively sharing “what works best” with others across the Group.
Strong prioritising and time management skills.SKILLS REQUIRED
Excellent attention to detail - able to recognise information needs and identify and utilise appropriate information sources. Persists in seeking information and adopts a variety of strategies to achieve their goals. Questions, checks, and evaluates information and sources.
Action oriented – able to take on new tasks, opportunities and challenges with a keen interest and an appetite to learn and recognise the need to be flexible and adaptable to move things forward.
Plans and aligns – able to plan and prioritise work to fit with deadlines and longer-term goals and collaborate with others when necessary.
Self-development – able to demonstrate enthusiasm by seeking new ways to grow and be challenged, through both formal and informal development channels.
Computer skills - strong ability to use MS office and be comfortable working with a range of software applications to a strong level, such as, Excel and PowerPoint presentations.
Customer centric balanced with commercial acumen.
An understanding of FCA regulations would be an advantage but more importantly you should be a willing to learn.
Ability to stay abreast of industry trends and apply market context to internal trends.ERGO is an equal opportunities employer and is committed to building a diverse and inclusive Workplace. We welcome applications from people of all backgrounds and ensure everyone is treated fairly, regardless of age, disability, gender identity, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or working pattern.
We aim to create a workplace where everyone feels respected and supported. We do not tolerate any form of discrimination in any aspect of employment, including recruitment, benefits, training, promotion, pay, or dismissal.
We are committed to providing reasonable adjustments for individuals with disabilities as per the Equality Act 2010.Job Requirements
We are sorry but this recruiter does not accept applications from abroad.