Customer Service Advisor

Manpower

  • Inverness
  • £12.60 per hour
  • Temporary
  • Full-time
  • 8 days ago
Customer Service AdvisorSalary: £12.60 per hourLocation: Inverness Retail Park and Nairn Business ParkHours: 35 hours per week, between Monday and Friday, 7am - 6pmManpower have a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, CapgeminiAs a Customer Service Advisor, you will be the first point of contact for customers. Your main responsibility is to provide 1st line IT support to Capgemini's clients.Security clearance required - To be eligible you must be a UK Citizen and have been living in the UK for the last 5 years with gaps out of the country for over 28 days.What you'll do
  • Respond to incoming requests, via telephone, email and web chat
  • Logging of all requests in the appropriate call logging software
  • Assign calls to relevant support teams
  • Action Back Office requests as and when required
  • Advise customers and support teams of known problems/workarounds
  • Ensure customers are kept updated with the progress of their request
  • Contribute to overall achievements by maintaining agreed personal targets
A background in Customer Service would be beneficial, however full training will be provided to ensure you are successful in your role.What you'll bring
  • The ability to communicate effectively, both verbally and in writing
  • Passion about customer service
  • Willingness to learn
  • The ability to work both independently and in a team environment
  • Good analytical skills
  • Ability to work under pressure
If you feel that you fit the above criteria, then apply today!

Manpower