Job Category: Regulatory & Enforcement ServicesJob Description:The Service & Team:The Licensing Service deliver numerous Licensing functions across the County, the Senior Technical team sit within the service, working within time frames to assist in the processing of applications and issuing of licences, delivering excellent customer service outcomes.The Role:The successful individual, in this Temporary part time role, will primarily but not solely, deal with licensing for the Taxi and Private Hire Trade, undertaking face to face appointments for persons applying to become licensed drivers, advising and assisting customers, processing applications and issuing licences in accordance with legislation, policies and procedures, with an emphasis on accuracy and delivering within time frames.Other functions will involve successfully working collaboratively with other team members and partners, managing inboxes, processing applications relating to other areas of licensing, undertaking payments, responding to enquiries.Working Pattern:The role is for 22.2 hours per week, with flexibility on days and hours worked.This is a hybrid role, the successful applicant will be expected to work from an office for part of the week to undertake face to face appointments.What you'll need to succeed:. Ability to work effectively as part of a team.. Basic understanding of service planning and performance management.. Ability to follow straightforward policy and practice.. Good understanding of how to identify /obtain evidence needed and determine various applications.. Experience of contributing to work with other teams or departments.. Excellent communication and presentation skills.. Effectively manage and prioritise workloads, in pressurised situations, despite interruptions and obstacles.. Using Microsoft Office applications and any other reasonable use of IT.. 5 x GCSE's at Grade 5 or above (or equivalent) including English and Maths.What you'll get in return:Cornwall Council's ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.Our core employee rewards and benefits include:· a competitive salary.· a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions· a generous annual leave entitlement with the potential to purchase additional leave.· A national award-winning employee health and well being programme· Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.Additional Information:Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.The full role profile is attachedWe recommend saving a copy of this to refer to if you are invited to an interview.For more information or an informal chat about the role please contact: Kathryn Woodfinden Tel: 01872 322222Application ProcessPlease attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as 'Application' on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here - .Please note that applications cannot be edited after they have been submitted, please contact if you have any queries or require assistance with your application.Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.About Us:Cornwall Council deliver services to more than half a million local people and over five million visitors a year.We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - .Fairness and inclusion are at the heart of our vision for Cornwall. In order to best serve our communities, we are striving to achieve a diverse workforce that is inclusive of all backgrounds, cultures and identities; e.g., race, disability, sex, gender, age, religion and sexual orientation. We are an equal opportunities and Disability Confident employer, and we will assess applicants on their merits.Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children, young people and adults at risk. It's a vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.
