Scheme Housing Officer

Optivo

  • Hampshire
  • £31,726 per year
  • Permanent
  • Full-time
  • 12 days ago
The roleAre you seeking a new challenge where you can truly make a difference?If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team at Spring Court - PO13 8LA. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes.Your responsibilities will include offering a front line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving license with access to your own vehicle, and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure.If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don't miss this opportunity to be part of our dynamic team.What you'll be doing
  • Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.
  • Deliver the service in line with agreed parameters for the role.
  • Conduct assessments of risk and need and provide personalised support to residents. - replace with - Providing a customer facing service to residents, have regularly contact with them, including making daily welfare calls.
  • Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
  • Work closely with other agencies to ensure residents are able to access a full range of services and support.
  • Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.
What you'll need
  • Understanding of the diverse needs of older people
  • Able to develop partnership working internally and with other agencies to generate effective solutions to problems
  • Ability to manage time & tasks effectively, work well under pressure both individually and in a team
  • Customer-focused and experience of providing excellent customer care
  • Able to take responsibility for a scheme, the residents who live there and the service provided to them.
  • Willingness to learn housing management tasks as required e.g. rent arrears, ASB, Fire safety
  • Able to receive and respond to customer feedback and complaints professionally at all times
  • A commitment to taking personal responsibility for sharing information and an understanding of safeguarding and professional boundaries.
In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples.Closing Date: 5th September 2025About usAt Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.One team togetherInternal mobilityIn line with our Recruitment Policy, colleagues are able to apply for internal roles once they've passed their probation. Interviews will only be arranged once this has been confirmed.Colleagues who have recently started a new internal role won't be able to apply for another internal move for at least 12 months. Please refer to the Recruitment Policy for more detail.

Optivo