Mental Health Duty Coordinator

NHS

  • Wolverhampton
  • £38,682-46,580 per year
  • Permanent
  • Full-time
  • Just now
Wolverhampton Talking Therapies offers interventions for Depression and anxiety disorders. As a service we consistently excel with above average moving to recovery rates, positive client feedback and exceptionally high job satisfaction from our team. We are currently looking to appoint a Duty Coordinator to provide support and guidance, to the clinical and admin team.Excellent, organisational and communication skills are essential, with the ability to work well under pressure. You must be a team player and able to cope with conflicting demands. You will have the ability to use your own initiative, possess problem solving skills and you must be professional and flexible where required. You must possess excellent attention to detail, have a working knowledge of GDPR and confidentiality, plus the confidence to work efficiently and competently.If you enjoy a challenge and feel you have the necessary skills to contribute to our friendly team, we would like to hear from you.For further information, please contact Iaysha Nagar (Service Manager) on 0800 923 0222.Main duties of the jobAs Duty Coordinator, you will accept referrals into the service and make decisions on the suitability of those referrals. Establishing a pathway for referrers and patients, you will act as a point of contact for external professionals and service users when they are seeking help or advice.The post-holder will be expected to contribute to the development and maintenance of the service and meet performance standards for output and clinical outcomes.The Duty Coordinator is not expected to carry a caseload of clients, and will instead support staff to work with IAPT-appropriate cases for which they have received suitable training. The post is suitable for Mental Health practitioners from multiple professions (e.g. Nursing, Mental Health Therapists, Psychology).About usBlack Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.Across the whole of the region we provide:
  • Adult and older adult mental health services
  • Specialist learning disability services
  • CAMHS
Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, after NHS England and NHS Improvement approved the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust.DetailsDate posted04 September 2025Pay schemeAgenda for changeBandBand 6Salary£38,682 to £46,580 a year Band 6ContractPermanentWorking patternFull-timeReference number285-9788B-MHJob locationsWolverhampton Talking TherapiesPond LaneWolverhamptonWV2 1HGJob descriptionJob responsibilitiesSome of your main duties will include:Supporting staff with queries regarding triage, treatment, andaccess to secondary care if required.Triaging referrals entering the service via the Talking Therapies self-referral portal or from otherprofessionals.Supporting the admin team with client/Duty queries.Working as a referral coordinator within Talking Therapies, being the first point of contact for patients presenting with mental health problems.Managing triage referrals and make clinical decisions about appropriate services.Recognising the signs of abuse/safeguarding concerns and taking appropriate action, being aware of statutory and local procedures. Job descriptionJob responsibilitiesSome of your main duties will include:Supporting staff with queries regarding triage, treatment, andaccess to secondary care if required.Triaging referrals entering the service via the Talking Therapies self-referral portal or from otherprofessionals.Supporting the admin team with client/Duty queries.Working as a referral coordinator within Talking Therapies, being the first point of contact for patients presenting with mental health problems.Managing triage referrals and make clinical decisions about appropriate services.Recognising the signs of abuse/safeguarding concerns and taking appropriate action, being aware of statutory and local procedures.Person SpecificationQualificationsEssential
  • Professional qualification (RMN, OT, CBT, Psychology).
  • Degree or equivalent qualification / experience in delivery of mental health interventions.
  • Evidence of continued professional development.
  • Counsellor level 5
Desirable
  • Professional registration with governing body.
ExperienceEssential
  • Working within a multi-disciplinary team.
  • Working in a mental health team and assessing risk.
  • Partnership working both multi-agency and multi-disciplinary.
  • Triaging referrals and making clinical decisions about appropriate services.
Desirable
  • Supporting staff in the day to day provision of clinical services.
  • oExperience of collaborative working across agencies and professional disciplines.
KnowledgeEssential
  • Knowledge of assessment applicable to a range of mental health needs.
  • Ability to assess risk and identify opportunities for risk mitigation.
  • Knowledge of safeguarding and action to take if you suspect an individual is at risk.
  • Knowledge and Understanding of equal opportunities legislation and policies.
  • Knowledge of latest evidence-based practice and NICE guidance, for supporting individuals with mental health needs.
SkillsEssential
  • Excellent communication skills.
  • Excellent interpersonal skills including negotiation and conflict management.
  • Evidence of effective organisational skills.
  • Evidence of maintaining accurate and contemporaneous record keeping.
Person SpecificationQualificationsEssential
  • Professional qualification (RMN, OT, CBT, Psychology).
  • Degree or equivalent qualification / experience in delivery of mental health interventions.
  • Evidence of continued professional development.
  • Counsellor level 5
Desirable
  • Professional registration with governing body.
ExperienceEssential
  • Working within a multi-disciplinary team.
  • Working in a mental health team and assessing risk.
  • Partnership working both multi-agency and multi-disciplinary.
  • Triaging referrals and making clinical decisions about appropriate services.
Desirable
  • Supporting staff in the day to day provision of clinical services.
  • oExperience of collaborative working across agencies and professional disciplines.
KnowledgeEssential
  • Knowledge of assessment applicable to a range of mental health needs.
  • Ability to assess risk and identify opportunities for risk mitigation.
  • Knowledge of safeguarding and action to take if you suspect an individual is at risk.
  • Knowledge and Understanding of equal opportunities legislation and policies.
  • Knowledge of latest evidence-based practice and NICE guidance, for supporting individuals with mental health needs.
SkillsEssential
  • Excellent communication skills.
  • Excellent interpersonal skills including negotiation and conflict management.
  • Evidence of effective organisational skills.
  • Evidence of maintaining accurate and contemporaneous record keeping.

NHS