Security Service Engineer
- Oxford
- £30,000 per year
- Permanent
- Full-time
- Attend customer sites in response to reported faults as requested by the Service Controller.
- Repair equipment faults and ensure the customer system is fully operational whenever possible.
- Complete service reports for all site visits, obtaining an authorised customer signature to confirm work completion. For Tesco calls, obtain a signed permit to work form.
- Contact service controllers to update them on work completed on-site to ensure the CASH system is updated and call progress is monitored.
- Close calls on Verisae using customer on-site MPC (Mobile Phone/Computer) where applicable.
- Maintain adequate vehicle stocks of consumables, tools, and spares as per company policies and procedures.
- Complete Preventative Maintenance visits according to relevant standards and schedules, completing PMV report forms and obtaining customer signatures.
- Ensure all work is completed in compliance with relevant company policies and procedures.
- Complete timesheets and all paperwork in accordance with company procedures and forward them within the required timeframes.
- Provide commissioning, customer training, and hand-over of installed systems.
- Notify Service Controller immediately if faulty/damaged equipment is encountered, as well as report any shortages in equipment delivered to site.
- Return faulty equipment or items removed from site to Olney and request necessary service stock items following service stock control procedures.
- Report any serious or significant engineering or customer relationship issues to the Service Manager without delay.
- Carry out small work installations in accordance with issued specifications.
- Promote the good image of the company at all times, maintaining high standards of personal appearance, work wear, and company vehicle upkeep.
- Adopt safe systems of work with regards to Health and Safety, reporting concerns to the Service Manager. Ensure that necessary personal protective equipment (PPE) is used as required.
- Proven experience in field service repair and installation, preferably within the industry.
- ECS/CSCS Cards (essential).
- Strong communication skills and the ability to liaise with customers and colleagues effectively.
- Ability to work independently, as well as part of a team.
- Strong problem-solving abilities and a proactive approach to customer service.
- Knowledge of Health and Safety regulations and safe working practices.
- Ability to commission and train customers on systems.
- Must hold a full UK driving license.
- Flexibility for occasional travel and on-call duties.