AWS Connect Engineer

La Fosse

  • Watford, Northamptonshire
  • £65,000 per year
  • Permanent
  • Full-time
  • 21 days ago
  • Apply easily
AWS Connect EngineerLocation: Harrow- 3 days on siteType: Full-Time, PermanentSalary: £60,000 - £65,000 + BenefitsAre you ready to be part of a once-in-a-generation transformation that's shaping the future of one of the UK's most iconic institutions? A leading operator in the UK's gaming and entertainment sector is looking for a Systems Support Engineer to join their cutting-edge technology team, supporting applications that serve millions across the nation.The RoleThis is your chance to contribute to a major transformation programme that's modernising customer and retailer support systems at scale. You'll play a pivotal role in delivering and maintaining platforms such as AWS Connect, ServiceNow, and OpenText-ensuring they remain secure, efficient, and aligned with evolving business needs.Working in collaboration with internal teams and third-party providers, you'll act as a second-line technical expert-owning incident resolution, proactive maintenance, and application development support. Your work will directly contribute to enhanced customer experiences and improved support services across the UK.Your Responsibilities
  • Provide technical support and second-line incident resolution for a suite of customer and retailer-facing applications.
  • Partner with developers, product owners, and third-party vendors to enhance and maintain platforms including AWS Connect, ServiceNow CSM, and OpenText.
  • Drive system improvements, compliance, and operational resilience using ITIL practices.
  • Monitor performance, analyse trends, and implement preventative solutions.
  • Contribute to the design and delivery of application roadmaps with a focus on long-term business value.
Your Experience
  • Proven experience working within AWS and Azure cloud environments.
  • Hands-on experience with telephony/call centre systems, including Amazon Connect.
  • Strong background supporting platforms like ServiceNow and OpenText.
  • Solid SQL/database expertise (SQL Server, PostgreSQL, MySQL).
  • Familiarity with GDPR, PII handling, and data security best practices.
  • A strong technical foundation with a collaborative, solutions-oriented approach.
  • Knowledge of ITIL v3 for incident and problem management.
If this role is for you, please apply below 👇

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