Assistant Aparthotel Manager
Heeton Concept Hotels
- Edinburgh
- Permanent
- Full-time
- Exclusive access to the employee recognition & reward scheme - Heeton Rewards
- Service-based annual leave (increasing up to a maximum of 5 extra days)
- Private Medical & Dental Scheme
- Employee Assistance Programme, Life Assurance and Income Protection Schemes
- Employee & Friends/Family discounted rates at Heeton-operated hotels
- Referral scheme
- Numerous voluntary benefits, including buy holiday scheme, Cycle to Work, Health Cash Plan and many more
- Heeton is an expanding company which offers excellent career opportunities
- Drive a great working environment with the hotel teams - connect departments to create a sense of being one team.
- Develop and maintain great working relationships with key clients and outside contacts to increase revenue.
- Manage the day-to-day operation ensuring a high level of customer satisfaction and experience
- Keeping the team up to date about departmental, hotel and company activities through communication meetings and taking appropriate actions for improvement.
- Work with Aparthotel Manager to produce monthly performance reports, forecasts and an annual finance budget.
- Actively participate in the Revenue Management process to ensure the market's outperformance against the hotel's competitive set.
- Proactively encourage development and motivation for self and others.
- Work with the sales team in Identifying, communicating and supporting all sales leads.
- Actively participating in the recruitment process and contributing to the recruitment decisions ensuring the right people are hired into the business to deliver results.
- Management of the safety policy and fire register.
- Ensure maintenance of the building is of a high standard at all times
- Following company control procedures in accordance with the internal audit requirements.
- Understanding relevant Health & Safety legislation and the implications on the operation of departments including HACCP & COSHH.
- Awareness of the emergency procedures, full knowledge of the compliance policies, ensuring that all staff and supervisors are similarly aware and policies practised
- Lead marketing efforts to upsell guests on hotel services, offerings, and amenities.
- Work closely with both General Managers, the Head Office team, and representatives of local community groups within the cities to ensure constant high-profile exposure for the property
- Practical knowledge of principles and processes for delivering excellent customer service.
- Knowledge of driving standards with acute attention to detail; the ability to organise and plan ahead
- Practical knowledge of sound, effective problem solving
- Ability to lead, multi-task and make sound decisions in a fast-paced changing environment
- Above average verbal reasoning and numerical skills
- Practical knowledge of people management principles and procedures
- Be self-motivated, driven, and commercially aware and a results-orientated and proactive attitude is required.
- Candidates must demonstrate excellent communication, presentation and negotiation skills.
- Having the ability to establish rapport and deliver high standards of service in a genuine and approachable manner is essential.
- Be able to analyse local market trends and competitor activity to identify business leads